Store Manager, Convenience – Lead Ops & Customer Service

Sainsbury's Supermarkets Ltd; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK supermarket chain is seeking a Customer and Trading Manager for their Cardiff location. This role involves overseeing daily operations, managing a team, and delivering excellent customer service. Candidates should have prior management experience in a fast-paced environment and a proven track record in achieving key performance indicators. The position offers a competitive salary and a range of employee benefits including discounts and bonuses.

Benefits

10% discount on shopping after four weeks

Annual bonus scheme

Free food and hot drinks for colleagues

Generous holiday entitlement

Pension matching scheme

Cycle to Work scheme

Qualifications

• Previous line management experience in a fast-paced environment.
• Ability to coach a team to deliver excellent customer service.
• Experience in managing performance and disciplinary issues.

Responsibilities

• Oversee daily store operations, ensuring efficiency.
• Lead a small team of managers and manage performance.
• Ensure compliance with safety and customer service standards.

Skills

People management

Customer service

Operational leadership

Disciplinary management

KPI achievement

Job description

A leading UK supermarket chain is seeking a Customer and Trading Manager for their Cardiff location. This role involves overseeing daily operations, managing a team, and delivering excellent customer service. Candidates should have prior management experience in a fast-paced environment and a proven track record in achieving key performance indicators. The position offers a competitive salary and a range of employee benefits including discounts and bonuses.