Store Manager

Cotswold Outdoor Ltd.; United Kingdom; On-site; GBP 31,000 - 36,000; Full time

Job summary

A leading outdoor retail company in the United Kingdom is seeking a Store Manager to lead their team in providing exceptional customer service. Responsibilities include overseeing store operations, developing team members, and maintaining high visual standards. Ideal candidates have experience in retail leadership and are focused on creating a positive customer experience. The role offers a salary of £31,000 with bonuses and various benefits.

Benefits

Yearly bonus up to £4,250

33 days holiday with option to buy more

Private medical insurance

40-60% discount on outdoor brands

Savings on everyday essentials

Qualifications

• Experience leading a retail team.
• Confidence in daily retail operations.
• Ability to stay focused under pressure.

Responsibilities

• Develop team to deliver exceptional service.
• Oversee daily store operations.
• Maintain high visual standards for the store.

Skills

Retail team leadership

Daily retail operations management

Goal-oriented focus

Strong interpersonal skills

Customer experience enhancement

Job description

We believe life’s better when it’s spent outdoors. Whether it’s hiking up hills, swimming in wild water, or just stepping away from the screen, being in nature helps us feel human again. But to enjoy the outdoors, people need the right kit and advice from a team of people who care.

As a Store Manager, you’ll lead that team. You’ll make sure the store is a friendly place where customers get great advice and the equipment they need for their adventures.

We’re part of the Cotswold Outdoor Group, which also includes Runners Need and Snow + Rock. Together, we offer trusted outdoor brands, expert advice and a real commitment to protecting the planet.

What you’ll be doing

• Develop your team to deliver exceptional service and exceed store targets
• Oversee daily store operations including deliveries, cash handling and compliance checks
• Maintain high visual standards to create an inspiring and easy-to-navigate customer journey
• Monitor your store’s performance and take smart, timely actions to drive results
• Recruit, train and develop team members to set them up for success
• Collaborate with senior leaders and other teams to help shape the store’s growth

We’re looking for someone who

• Has experience leading a retail team
• Feels confident handling daily retail operations and supporting others
• Stays focused under pressure and knows how to hit goals
• Builds strong connections and brings out the best in their team
• Enjoys being on the shop floor, leading by example and creating a great customer experience

What you’ll get from us

• Starting salary of £31,000 with a yearly bonus of up to £4,250
• Ongoing training and development from hands‑on product knowledge to leadership support and expert brand sessions
• 33 days holiday with the option to buy more
• Private medical insurance and critical illness cover
• 40-60% discount on our full range of outdoor brands
• Savings on everyday essentials including groceries, travel, fitness and entertainment through our perks hub

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management, Sales, and Customer Service

Industries

Retail and Retail Apparel and Fashion

Fort William, Scotland, United Kingdom