Store and Spa Manager

Lush Limited; Birmingham; On-site; GBP 46,000; Full time

Job summary

A well-known cosmetics company in Birmingham is seeking a Store and Spa Manager to lead the store, develop the team, and ensure exceptional customer service. Responsibilities include managing finances, achieving sales targets, and connecting with customers and local communities. The ideal candidate should have strong management and communication skills, with a passion for delivering a 5-star service. Benefits include flexible working, a generous discount on products, and a pension scheme.

Benefits

50% discount on Lush products and spa treatments

Pension scheme

Holiday allowance

Discretionary and profit-based bonus

Day off for weekday birthdays

Cycle to work scheme

Discounted rail and bus season tickets

6 months of full pay for parental leave

Flexible working

Tailored gender affirming care

Qualifications

• A genuine passion for delivering exceptional customer service.
• Ability to navigate difficult conversations and manage expectations.
• Experience in leading and developing a team effectively.

Responsibilities

• Manage store finances by setting budgets and driving sales.
• Develop a passionate team through training and feedback.
• Lead a management team towards achieving store goals.
• Ensure high standards of cleanliness and stock management.
• Network with local businesses to enhance guest experiences.

Skills

Exceptional customer service

Management skills

Teamwork

Strong verbal communication

Adaptability

Problem-solving

Excellent organisation

Job description

Store and Spa Manager

Application Deadline: 6 February 2026

Department: Retail - Store Manager

Employment Type: Permanent - Full Time

Location: Birmingham (Spa Store)

Compensation: £45,250 / year

Description

Diversity matters

We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are

You might know us as the inventors of the bath bomb, but there’s more to this great‑smelling, partly employee‑owned, family‑run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

The role

As a Store and Spa Manager, you'll have the autonomy to develop your people, grow your business, and connect with your customer base - and we're here to help you to achieve this. You'll be responsible for your shop's finances, supporting sales, and providing outstanding customer experiences to all those who visit our stores. You'll also look to build strong connections within your local community, with other businesses and with charity organisations and campaigning groups.

You’ll create and execute your own “top box” goals for the store and team, and ensure that all decisions you make ultimately contribute towards achieving these. You are responsible for constantly reviewing and assessing the progress towards these goals. The team structure for your shop is your responsibility to get right. It’s up to you to effectively recruit and upskill all members of your team for the roles that you need. Which roles, what staff, and how many hours you use is down to you.

People are at the heart of our business. We want you to enjoy and challenge yourself, build a career, and teach us what we don’t know, so we’ve created a culture where your job description is a starting point, not an end goal. Our working style is flexible, fluid, supportive, and authentic - if you’ve got the drive to push yourself and try different things, you will have our support.

Key information

Contract hours: 32-40

Interview dates: Monday the 16th February – Telephone Interviews; Friday the 20th February – Trial Shifts

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Key Responsibilities

• Managing the finances of your store, from setting an annual budget to driving sales and effectively controlling stock.
• Developing a team of people passionate about customer experience through training, consistent feedback and seeing you lead by example.
• Leading a management team to help you achieve the store's top-box goals.
• Maintaining a beautiful store with effective merchandising, high standards of cleanliness and strong stock management.
• Networking with other stores surrounding, and your communities to enhance guests coming in to the store
• Out-of-the-box thinking to achieve success
• Delegating to your management team in order or achieve the needs of the store.
• Developing yourself as a manager by utilising training budgets, travelling to work with other stores, and working closely with your colleagues around the business.

Skills, Knowledge and Expertise

Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5‑star service.

Management Skills: Able to navigate difficult conversations, set and manage expectations and support your management team.

Teamwork: Leading by example, working with your store to achieve your top box goals, and maintaining a positive and supportive work environment, through the development of your team.

Communication: Strong verbal communication skills to share business messages throughout the store, as well as working with your retailers and surrounding stores.

Adaptability: Ability to adapt to changing circumstances, handle challenging situations, and work effectively under pressure to lead your team.

Problem‑solving: Skill in identifying and resolving issues being reactive in finding appropriate solutions, and keeping the shop running efficiently.

Organisation: Excellent organisation to keep your store running smoothing and keeping up with stocktake needs, upcoming launches and rota‑ing effectively.

Benefits

Employee perks:

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Discretionary and profit‑based bonus
• Pension scheme
• Day off for weekday birthdays
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
• Flexible working
• Tailored gender affirming care*

*qualifying period/hours required

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