Station Liaison Manager

Arrivatc; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A major UK rail operator is seeking a Station Liaison Manager in Birmingham. This role involves managing relationships with stakeholders across the North East, East Midlands, and Scotland. Responsibilities include leading meetings, improving customer service standards, and conducting station audits. The ideal candidate should demonstrate excellent stakeholder management and a proactive attitude. This position is a full-time role based at the Birmingham head office, involving regular travel throughout the network.

Qualifications

• Proven ability to manage and influence stakeholders.
• Self-motivated and proactive, with confident ownership.
• Flexible and adaptable approach.

Responsibilities

• Build strong relationships with station partners.
• Drive performance and raise customer service standards.
• Represent station interests at internal meetings.

Skills

Stakeholder management

Team collaboration

Flexibility

Proactivity

Job description

Station Liaison Manager page is loaded## Station Liaison Managerlocations: XC Birmingham Head Officetime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 29, 2026 (13 days left to apply)job requisition id: JR031634**Station Liaison Manager – North-East, East Midlands & Scotland**At CrossCountry, our timetable is at the heart of everything we do. Spanning the length and breadth of the UK, our network presents exciting and complex challenges — from planning and resourcing services to supporting industry transformation and major investment across the rail network. Our goal is simple: to deliver a service our customers can rely on and be proud of.We’re now looking for a Regional **Station Liaison Manager** to join our Stations Team, playing a key role in managing and strengthening relationships with a wide range of internal and, predominantly, external stakeholders across our North East, East Midlands & Scotland route.**What you’ll be doing**· Building strong, collaborative relationships with station partners through regular attendance and leadership at Station Stakeholder Meetings· Championing improvement initiatives, driving performance (including station-related delays), and raising customer service standards· Carrying out regular station customer experience audits, clearly reporting findings and supporting stations to deliver meaningful improvements· Representing station interests at internal meetings, including those relating to planned service disruption, engineering works, and special events· Providing cover for fellow Station Liaison Managers when required, including annual leave.**About the role**While the role is based at our Multistory Head Office in Central Birmingham, it will involve regular travel across the CrossCountry network, predominantly within the East Midlands, North-East & Scotland regions.**What we’re looking for****Essential skills and behaviours**· Proven ability to manage and influence stakeholders· A flexible, adaptable approach· A collaborative team player with a positive, can-do attitude· Self-motivated and proactive, with the confidence to take ownershipDesirable (but not essential)· Knowledge of the UK rail network· Experience with train delay attribution (Bugle) — training will be providedApplications close: **29/01/2026** Click “Apply Now” to take the next step in yourcareer with CrossCountry Trains.**Diversity & Inclusion**We’re proud to build a workplace that reflects the diverse communities we serve. Inclusion isn’t just part of our strategy — it’s fundamental to our success. At CrossCountry, we’re committed to creating an environment where everyone feels valued, respected, and empowered to thrive.Simply navigate to 'My Job Alerts' in the Jobs Hub to get started.