Sr Tech Operations Engineer

CME Group Inc.; Belfast; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading global derivatives marketplace is seeking a Senior Tech Ops Engineer for their Technology Operations Command Centre in Belfast. This role involves troubleshooting and managing customer-facing environments, mentoring team members, and improving operational efficiency. The ideal candidate should have substantial experience in technical support, be proficient in Linux, and familiar with monitoring and incident management tools. The company offers a variety of benefits, including a bonus program, private medical coverage, and opportunities for ongoing employee development.

Benefits

Bonus Programme

Employee Stock Purchase Plan

Private Medical and Dental coverage

Mental Health Benefit Programme

Gym Membership

Education Assistance

Qualifications

• Proven experience in a technical support or troubleshooting-focused role.
• Hands-on experience with monitoring and Incident Management tools and scheduling systems.
• Established communication pattern/experience with internal and external customers.

Responsibilities

• Monitor all customer facing environments within the Clearing and Trading business units.
• Remediate system and application issues in these environments.
• Coach team members on incident management process.

Skills

Technical support experience

Linux proficiency

Incident management tools experience

Cloud Platform Technologies

Multi-tasking and prioritization

Tools

Helix TSOM

Remedy

UC4

Job description

**Senior Tech Ops Engineer (Tue - Sat + shift allowance)**We have an opening for an ambitious IT professional to join our Technology Operations Command Centre, the hub of global technology operations at CME Group.This is a troubleshooting focused role, where the successful candidate will gain exposure to a wide range of the latest technologies across systems, networks and software in a fast paced, business critical environment.**Please note the shift pattern for this role is 7am - 4pm, Tuesday - Saturday with additional shift allowance.****As a Senior Tech Ops Engineer, you will:*** Monitor all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing and Trading business units.* Remediate system and application issues in these environments.* Escalate in a timely and efficient manner to appropriate next level of support following department guidelines* Accurately report incidents to management; record incidents and requests handled from both alerting tools and customers (internal and external)**Principal Accountabilities:*** Coach team members on incident management process, incident diagnosis/triage, use of recovery tools, and follow-up documentation.* Collaborate with support staff to enhance recovery procedures.* Utilize incident management reports to detect trends or anomalies.* Implement improvements to platform-specific monitoring tools for improved monitoring/efficiencies, and reduction of operational noise.* Learn, and share knowledge of, multiple application flows and general functionality by application.* Participate in major incident management process.* Develop working relationships with support teams and business facing teams, to assist with early detection and problem prevention.* Identify areas for continual service improvement.**The ideal candidate will bring:*** Proven experience in a technical support or troubleshooting-focused role.* Linux proficiency.* Hands-on experience with monitoring and Incident Management tools and scheduling systems.**Other qualities we are interested in:**Proven ability to multi-task and prioritise, especially in critical and high-pressure scenarios.Established communication pattern/experience with internal and external customers and colleagues; regional, local, in-person and/or virtual.Experience of monitoring tools (Helix TSOM, OVO or equivalent), incident management/ITSM system (Remedy or equivalent), scheduling system (UC4 or equivalent).Experience with Cloud Platform Technologies, whether that is with Amazon Web Services (AWS), Google Cloud Platform (GCP) or Microsoft Azure, is desirable.Company Benefits:* Bonus Programme* Equity Programme* Employee Stock Purchase Plan (ESPP)* Private Medical and Dental coverage* Mental Health Benefit Programme* Group Pension Plan* Income Protection* Life Assurance* Cycle To Work* EV Car Benefit Scheme* Gym Membership* Family Leave* Education Assistance – MBA/Advanced Degree/Bachelor Degree* Ongoing Employee Development Training/Certification* Hybrid Working#LI-RK2#LI-Hybrid#nijobs.com**CME Group: Where Futures are Made**CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.**Important Notice:** Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more .### Employee Experience