Space NK Supervisor (37.5 Hours)

Atria Watford; Watford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A retail company is seeking a Supervisor for its new location in Watford. This role involves maximizing sales and profitability while delivering exceptional customer service. Key responsibilities include leading a high-performing team, ensuring compliance with company standards, and analyzing performance metrics. The ideal candidate should exhibit strong leadership qualities, organizational skills, and a commitment to creating a positive store environment.

Qualifications

• Ability to deliver a ‘customer first’ experience, demonstrating the leadership to coach and motivate their team.
• Good analytical skills to understand and analyse commercial reports.
• Strong prioritising and organisational skills.

Responsibilities

• Assist management to maximise sales and profitability.
• Deliver a ‘customer first’ experience exceeding expectations.
• Lead, motivate, and inspire the team.

Skills

Leadership

Customer service

Organisational skills

Analytical skills

Job description

SpaceNK are thrilled to announce the upcoming opening of our newest store in Watford, located in the Harlequin Shopping Centre!

Main Purpose of the Role:

The Supervisors main responsibility is to assist the management team to maximise sales and profitability whilst supporting and retaining a high performing team.

They must aim to deliver:

• A visually inspiring and inviting store environment
• A fully compliant store, adhering to all company processes and policies

Main Responsibilities:

Customer First

• Delivers a ‘customer first’ experience exceeding customer expectations
• Supports their team to ensure a ‘customer first’ experience is delivered consistently

KPl’s

• Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion
• Exceeds the company acquisition target for N.dulge
• Supports stock file accuracy – adheres to all stock handling policies to ensure stock accuracy and minimise stock loss

Communication

• Ensures team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
• Communicates clearly and concisely with all internal and external business partners to drive business opportunities

Commerciality

• Actively identifies innovative opportunities to maximise their business
• Confidently analyses all available business reports to review weekly, monthly and yearly performance

Team

• Supports the store recruitment process, retaining diverse teams that deliver our ‘customer first’ experience
• Creates an inclusive, welcoming and approachable environment for employees to thrive in
• Confidently delivers feedback and escalates any performance issues to the Store Manager or Assistant Manager

Leadership

• Leads, motivates and inspires the team – be a role model!
• Coaches and develops their team and individuals to achieve their full potential

Store Operations

• Ensures the store is maintained in line with Company maintenance and Health & Safety standards. Communicating all needs, in a timely manner, with the Regional Manager or Property Manager
• Understands and adheres to all Company loss prevention practices

Qualities

• Ability to deliver a ‘customer first’ experience, demonstrating the leadership to coach and motivate their team
• Ability to understand and analyse commercial reports to drive business opportunities
• Ability to identify key performance behaviours and competencies within the team
• Strong prioritising and organisational skills
• Leads by example
• Values honesty and integrity in working relationships
• Ability to manage change
• Flexibility to meet rapidly changing priorities and deadlines
• Ability to delegate tasks and follow up effectively to ensure completion