Spa Therapist

Cairn Group; Harrogate; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading UK hospitality company in Harrogate is seeking a Spa Therapist to deliver exceptional luxury treatments and manage client bookings. You will create a welcoming atmosphere and ensure a smooth operation. Ideal candidates will hold at least a Level 2 in Beauty Therapy and possess strong customer service skills. Join a supportive team that values your contributions and offers opportunities for career growth and benefits, including discounts on stays and wellness treatments.

Benefits

Real-time pay access

Discounted stays

Food and drink discounts

Spa discounts

Retail and cinema discounts

Career growth programs

Recognition awards

Long-service awards

Referral bonuses

24/7 support program

Bereavement leave

Pension scheme

Year-round incentives

Qualifications

• Deliver treatments with professionalism and care.
• Manage bookings and promote retail products.
• Maintain high hygiene standards.

Responsibilities

• Deliver exceptional service and luxurious treatments.
• Create a warm, welcoming environment for guests.
• Perform reception duties and ensure a smooth client experience.

Skills

Attention to detail

Guest satisfaction

Collaboration

Time management

Professional presentation

Organization

Passion for skincare

Education

Level 2 in Beauty Therapy (Level 3 preferred or in progress)

Job description

Hospitality Starts Here – Build Your Future with Cairn Group

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn Group is a place where you can build a career, you’re proud of.

About the Role:

As a Spa Therapist at Cairn Group, you’ll deliver exceptional service and luxurious treatments that help our guests relax, recharge, and feel their best.

You’ll perform a full range of branded therapies while creating a warm, welcoming environment—whether guests are visiting for a one-off treatment or a full-day retreat. You’ll also manage reception duties, including greeting clients, managing bookings, promoting retail products, and ensuring a smooth experience from start to finish.

This is a great opportunity to join a growing spa team, develop your skills, and receive training to consistently deliver best-in-class service.

About You:

You will thrive at Cairn Group because you are:

• A Hospitality Hero – You deliver each treatment with care, attention, and professionalism, creating memorable experiences.
• A Service Superstar – You take pride in personal presentation and make guest satisfaction your top priority.
• A Team Player – You contribute to a positive, collaborative working environment and support colleagues wherever needed.
• Cool Under Pressure – You manage your time well, stay calm during busy days, and keep guests feeling at ease.
• A Polished Professional – You present yourself confidently, maintain high hygiene standards, and represent the brand with pride.
• Proactive & Organised – You keep your schedule running smoothly and help promote treatments and retail sales to support business goals.
• Qualified & Passionate – You hold a minimum of Level 2 in Beauty Therapy (Level 3 preferred or in progress) and are enthusiastic about wellness and skincare.

About Us:

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.

At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

Benefits:

• Get Paid in Real-Time or build savings with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, build savings and get expert financial tips—all in real-time.
• Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break.
• Delicious Discounts: Indulge a little with discounts off food and drinks across our hotels, bars and restaurants.
• Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
• Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out.
• Rise with Us: From apprenticeships to leadership programmes, we support you to grow and reach your career goals.
• Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
• Long-Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank-you for your commitment.
• Recommend a Friend: Bring great people into the team and earn a bonus when they join!
• 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
• Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.
• Pension Scheme: Plan for your future with your pension plan, designed to help you build long-term security.
• Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!

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