Spa Director (w/m)

thevendomcompany; City of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A luxury hotel in London is seeking a Spa Director to lead spa operations, ensuring exceptional service and guest satisfaction. The ideal candidate will have strong leadership skills, experience in a luxury spa environment, and a passion for guest experiences. Responsibilities include managing the spa team, budgeting, and developing spa programs. Join a prestigious hotel known for its commitment to excellence and guest satisfaction.

Qualifications

• Proven experience in a leadership role within a luxury spa environment.
• Strong knowledge of spa treatments, wellness programs, and industry trends.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage budgets and analyze financial reports.
• Passion for delivering exceptional guest experiences.

Responsibilities

• Oversee daily spa operations, ensuring a seamless and luxurious guest experience.
• Develop and implement spa programs and services that align with the hotel’s brand.
• Lead, train, and motivate the spa team to achieve excellence in service delivery.
• Manage budgets and financial performance of the spa department.
• Collaborate with marketing to promote spa offerings.

Skills

Leadership in luxury spa operations

Customer service skills

Budget management

Knowledge of spa treatments

Communication skills

Job description

The Spa Director will lead the spa operations, ensuring the highest standards of service and guest satisfaction. This role involves strategic planning, team leadership, and collaboration with other departments to deliver an exceptional spa experience.

• Oversee daily spa operations, ensuring a seamless and luxurious guest experience.
• Develop and implement spa programs and services that align with the hotel’s brand and guest expectations.
• Lead, train, and motivate the spa team to achieve excellence in service delivery.
• Manage budgets, forecasts, and financial performance of the spa department.
• Collaborate with marketing and sales teams to promote spa offerings and packages.
• Ensure compliance with health and safety regulations and maintain high standards of cleanliness and hygiene.

Profil

The ideal candidate will have an operational knowledge and demonstrated expertise of a luxury spa.

To be successful in your application you will already have experience from within a luxury service environment along with an excellent understanding of the 5-star hospitality industry. You will be an immaculately presented individual who possesses informal yet impeccable customer service skills with your ability to engage with our guests being one of your greatest assets.

• Proven experience in a leadership role within a luxury spa environment.
• Strong knowledge of spa treatments, wellness programs, and industry trends.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage budgets and analyze financial reports.
• Passion for delivering exceptional guest experiences.
• Be part of a team that defines luxury and excellence in hospitality. As Spa Director at Bvlgari Hotel London, you will have the opportunity to lead a world-class spa, contribute to the hotel’s prestigious reputation, and create memorable experiences for our guests.

Company description

Opened on 28 May 2012, Bvlgari Hotel London stands in Knightsbridge, one of the city’s most prestigious districts. As the first newly constructed luxury hotel in London in four decades, it blends subtle sophistication with Italian design flair. The architecture and interiors, by Antonio Citterio Patricia Viel and Squire & Partners, reflect Bvlgari’s artisanal roots and the elegance of British craftsmanship. Thoughtful sustainability features, including geothermal systems and a biodiverse rooftop, place it at the forefront of eco-conscious design.

Bvlgari Hotels & Resorts represents an exclusive collection of properties in select global cities and resort destinations. Each location merges local cultural elements with contemporary Italian aesthetics, rare materials, and bespoke furnishings. Guests enjoy a refined experience driven by impeccable, authentic service.

Core values include authenticity, excellence, and integrity. With a dedication to responsible practices and unparalleled guest satisfaction, Bvlgari continues to set new standards in luxury hospitality.