Software Support Engineer III

NCR Atleos Corporation; Dundee; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology company in Dundee is seeking an experienced Software Support Engineer to lead investigations of high-impact software issues. This role includes mentoring junior engineers and providing expert customer guidance. The ideal candidate will have over 5 years of experience and a degree in a computer or science-related field. Join a supportive, growth-oriented team focused on innovation and customer success.

Benefits

Structured onboarding

Ongoing training and career development opportunities

Qualifications

• 5+ years of experience in software support or related fields.
• Strong understanding of software systems and troubleshooting methodologies.
• Excellent communication and interpersonal abilities.

Responsibilities

• Lead investigation and resolution of high-impact software issues.
• Provide expert guidance to customers on product usage.
• Collaborate with cross-functional teams for effective issue resolution.

Skills

Problem-solving

Communication

Analytical skills

Customer support

Attention to detail

Education

Bachelor's degree in a computer/science-related field

Job description

* Lead the investigation and resolution of complex, high-impact software issues, often spanning multiple products.* Identify, confirm, and document product bugs with precision and clarity.* Reproduce customer-reported issues in controlled test environments to aid in diagnosis and resolution.* Provide expert guidance to customers on product usage and best practices.* Assist with software configuration and performance optimization.* Collaborate with cross-functional teams to drive timely and effective issue resolution.* Follow and enhance structured support processes and documentation to ensure consistent, high-quality service delivery.* Champion continuous improvement by contributing ideas, processes, and knowledge sharing to enhance the efficiency and effectiveness of Software Support.* Maintain and evolve support tools, processes, and documentation to ensure scalability and consistency.* Own and manage the Software Support Knowledge Base, ensuring adherence to knowledge management best practices.* Mentor and support junior support engineers, offering technical guidance and coaching to elevate team capability and performance.* A process-oriented mindset with a strong attention to detail* Solid understanding of software systems and troubleshooting methodologies.* Strong analytical and problem-solving skills.* Excellent communication and interpersonal abilities.* A proactive, solution-oriented approach to customer support* Work with cutting-edge proprietary software used by clients worldwide.* Be part of a supportive, growth-oriented team.* Receive structured onboarding, ongoing training, and career development opportunities.* Make a real impact by helping customers overcome challenges and achieve success.**Technical** **Qualifications*** Bachelor's degree in a computer/science-related field, typically software engineering, electronics, information systems, or a related field.* +5 years of related experience.A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.