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Sleep Service Coordinator

Dolbyvivisol

Crawley

On-site

GBP 24,000

Full time

30+ days ago

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Job summary

A leading healthcare service provider in Crawley is hiring a Sleep Service Coordinator to provide patient support through calls, organise visits, and assist with equipment. The role requires customer service experience and excellent communication skills. We offer a starting salary of £23,891 with extensive training and a supportive team environment.

Benefits

Company pension

Cycle to work scheme

Enhanced maternity leave

Enhanced paternity leave

Free parking

Referral programme

Sick pay

Qualifications

Previous customer service experience (Phone based desirable).
Excellent communication skills (verbal and written).
Enhanced DBS provided as part of the probation process.

Responsibilities

Handling patient calls as part of the sleep call centre.
Administration of patient orders.
Providing first line support to all patients via multiple channels.

Skills

Customer service experience

Excellent communication skills

Organizational skills

Computer skills

Empathy and problem-solving

Team player

We value our people & develop their skills for a better future

Contract Type: Perm - 37.5 hrs per week - Working 5 in 7 days Rota

Closing Date: Monday, January 01, 0001

Vivisol are currently hiring for a Sleep service Coordinator to provide patient support. We are looking for someone to join our dynamic team to carry out patient calls, organise patient visits and provide patients with verbal assistance with equipment.

We offer a generous package including; 33 days holiday (including BH), excellent training and development programs, matched contribution pension scheme to capped percentages per position level, enhanced maternity and paternity leave, yearly bonus scheme, as well as a starting salary of£23,891.

Hours:37.5-hour week - Working 5 in 7 days rota, rota'd hours between 7am - 8pm. The successful candidate will need to be flexible to work weekends if required

This role is based in Manor Royal, Crawley with free on-site parking and great transport links (bus stop: 1 minute walk, Train Station: 15 minute walk)

Full training will be provided for all new starters and an extensive programme put in place.

Primary Duties & Areas of Responsibility:

Handling Patient Calls as part of the sleep call centre.
Administration of patient orders.
General administration and data entry.
Telephone support for patients, relatives and healthcare professionals.
Provide first line support to all patients requiring assistance E-Mail, telephone, letter and SMS
Process prescriptions at the time of receipt accurately, ensuring the correct equipment is given to the patient
Investigate and resolve customer complaints and resolve complaints quickly and patiently
Maintain thorough and accurate records

Required Experience:

Previous customer service experience (Phone based desirable)
Excellent communication skills (verbal and written)
An Enhanced DBS (provided for you as part of the probation process)
Effective Telephone and clear communication skills
Empathetic and a problem solver
Team player
Trustworthy, reliable & ethical
Good organisational skills
Excellent computer skills and accuracy

Who we are

Dolby Vivisol holds the NHS contracts for the provision of Home Oxygen services in the UK. The company is currently responsible for the installation and management of therapy solutions to over 23,000 patients. Over the last 18 months we have moved into the field of sleep disorders, and have now won significant contracts in this field, and are therefore expanding our services and team

"Working Together to Improve Lives by Inspiring Excellence in Home Healthcare" is at the core of what we do at Dolby Vivisol. The company focuses on continually improving its services, with the aim being to offer the NHS efficient, but sustainable, solutions.

Dolby Vivisol positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people. We foster an inclusive culture that offers all our employees a ‘Place to Grow’.

Please visit our website for a copy of our job applicant privacy notice at dolbyvivisol.com

Job Types: Full-time, Permanent

Pay: £23,891.00 per year