Site IT Support Engineer - Production & On-Site

Avara Foods Ltd; Telford; On-site; GBP 35,000 - 42,000; Full time

Job summary

A leading UK food business based in Telford is looking for a Service Desk Site Support Engineer. You will be responsible for providing IT support across multiple sites while maintaining excellent customer service. Ideal candidates have over 5 years of experience in IT support and proficiency in Microsoft technologies. Join a supportive team with benefits like a salary of up to £42,000, a 6% pension, and 31 days of vacation.

Benefits

6% pension

31 days holiday

Private medical health cover

Subsidised canteen at Telford

Free parking

Qualifications

• 5+ years of experience working in an IT support role.
• 3+ years in a 2nd line IT support role.
• Experience in an ITIL-based environment.

Responsibilities

• Provide first and second-line remote support.
• Log, categorise, prioritise, and track incoming IT tickets.
• Act as the primary point of contact for IT on site.

Skills

IT support experience

Customer service skills

Time management

Technical fault diagnosis

Tools

Office 365

Windows 10/11

Windows Server

Job description

A leading UK food business based in Telford is looking for a Service Desk Site Support Engineer. You will be responsible for providing IT support across multiple sites while maintaining excellent customer service. Ideal candidates have over 5 years of experience in IT support and proficiency in Microsoft technologies. Join a supportive team with benefits like a salary of up to £42,000, a 6% pension, and 31 days of vacation.