Shop Supervisor

Age UK; Eastleigh; On-site; GBP 80,000 - 100,000; Part time

Job summary

A charitable organisation is seeking a Shop Supervisor in Eastleigh to ensure excellent customer service and maximize sales. The role includes managing the store on Sundays, handling sales and stock, and maintaining a tidy environment. Candidates should have experience in customer service, cash handling, and be able to lift up to 10kg. The position offers competitive pay, annual leave, and various employee benefits, along with opportunities for development in a rewarding setting.

Benefits

Competitive salary

25 days annual leave (pro rata)

Wellbeing days

Excellent pension scheme

Cycle to Work scheme

Recognition awards

Qualifications

• Experience in working in a customer facing role.
• Experience of cash handling.
• Ability to lift and carry bags of stock up to 10kg.
• The ability to work as part of an effective team.
• Be able to lone work when needed.
• Ability to demonstrate sensitivity to cultural differences.
• A flexible approach with a willingness to cover holidays and participate in shop events.

Responsibilities

• Contribute towards maximising shop sales and profits.
• Ensure a great shopping experience for customers.
• Support sales and stock management.
• Organise displays and maintain a tidy shop environment.

Skills

Customer service experience

Cash handling

Ability to lift 10kg

Teamwork

Lone working

Sensitivity to cultural differences

Flexible approach to work

Job description

Age UK is recruiting for a Shop Supervisor to join their fantastic team in Eastleigh!

Age UK’s shops are the face of the charity. On high streets up and down the country our retail teams deliver a-two shopping experience to customers while generating much needed income for the charity, ensuring that we can provide services and support to older people who need it most.

If you want to help us to help others, this might be the job for you!

We are recruiting for a Shop Supervisor to join our wonderful team and deliver an excellent retail service, ensuring that every customer has a great shopping experience. As a valued member of the Age UK team, you will contribute towards maximising shop sales and profits as well as the successful day to day running of the shop, deputising for the Shop Manager and Assistant Manager in their absence.

The successful applicant will be required to work 20 hours per week including every Sunday. Each Sunday you will be responsible for the management of the store, ensuring it showcases our wonderful donations and taking pride in maintaining a tidy and accessible space for all.

You will support with sales, stock elliptical, organising displays, store tidying and much more, whilst representing Age UK in a professional manner and reflecting our core values.

Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)

To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.

You will have:

• Experience in working in a customer facing role
• Experience of cash handling
• Ability to lift and carry bags of stock up to 10kg’s
• The ability to work as part of an effective team.
• Be able to lone work when needed
• Ability to demonstrate sensitivity to cultural differences and gender issues, as well as commitment to equal opportunities
• A flexible approach to work with requirement to work additional days to cover holidays and sickness or participate in trading outside of normal shop hours e.g. shop events

What we offer in return:

• Competitive salary, 25 days annual leave (pro rata for our part-time colleagues) + bank holidays + annual leave purchase scheme
• Wellbeing days – 2 paid days per year (pro rata for our part-time colleagues)
• Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
• Car Benefit scheme, Cycle to Work scheme
• Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free.
• Blue Light Card scheme
• You Did It Awards – recognition awards from £100-250.

Additional Information

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

Supporting statements and anonymisation

Please submit a Word version of your CV as it will be anonymised საუკეთ [Note: the text originally included provider instructions on removing personal information]. The system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless Yann : … (remaining text omitted for brevity)

Reasonable adjustments

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case‑by‑case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures dual will be kept confidential and only shared on a need‑to‑know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Safeguarding statement

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.