Shop/Cafe Supervisor

Bupa; Letcombe Regis; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading health provider in Letcombe Regis seeks a Shop / Café Supervisor to oversee daily operations and manage a team. You will ensure exceptional service standards, train staff, and maintain compliance with health regulations. This full-time role requires strong leadership skills, a passion for hospitality, and food safety certification. Join a diverse environment that values every individual.

Qualifications

• Strong leadership skills and passion for hospitality.
• Proven experience in a supervisory role in a café or shop environment.
• Ability to manage staff rotas and handle customer complaints.

Responsibilities

• Supervise day-to-day operations of the café.
• Lead and train staff to ensure excellent customer service.
• Monitor stock levels and manage orders efficiently.

Skills

Leadership

Customer service

Food Safety Level 2 certification

Barista training or experience

Job description

Shop / Café Supervisor – Richmond Village Letcombe Regis

Location: Richmond Village Letcombe Regis, South Street, Oxfordshire, OX12 9RG

Employment type: Permanent, 32 hours per week

Shift pattern: 4 days per week, 8‑hour shifts, rotating days

Pay: £12.40 per hour

Mission: At Bupa, we offer essential support when it matters most. Richmond Villages Letcombe Regis provides luxury retirement living with personalized care that promotes independence and honours individual choice, allowing our residents to live their best lives. We take pride in our carehome.co.uk review score of 9.6 out of 10.

Job Description

Being proactive and customer‑focused, the Shop/Café Supervisor will oversee daily operations, lead a team, and ensure exceptional service standards. Ideal for someone with strong leadership skills and a passion for hospitality.

Key Responsibilities and Qualities

• Supervise day‑to‑day operations, including opening and closing procedures.
• Lead, train, and motivate staff to deliver excellent customer service.
• Manage staff rotas and ensure adequate coverage during peak times.
• Handle customer queries and resolve complaints professionally.
• Monitor stock levels, order supplies, and minimise waste.
• Oversee cash handling, reconcile daily takings, and maintain accurate records.
• Ensure compliance with food safety, hygiene, and health & safety regulations.
• Support promotional activities and contribute to sales growth.
• Barista training or experience in coffee preparation.
• Food Safety Level 2 certification.

Why Bupa?

We’re a health insurer and provider with no shareholders. Our purpose is to help people live longer, healthier, happier lives and to make a better world. We encourage all of our people to “Be you at Bupa”, champion diversity, and understand the importance of representing the communities and customers we serve. This is an especially diverse environment, and we welcome applications from people with a wide range of backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process.

Additional Information

Time Type: Full time

Job Area: Care Home – Facilities & Home Support

Location: Richmond Letcombe Regis Village