Shop Assistant (Fort William)

Highland Hospice; Fort William; On-site; GBP 25,000 - 26,000; Part time

Job summary

A charitable organization in Fort William is seeking a part-time Shop Assistant. In this role, you will support the shop's daily operations and deliver exceptional customer service. Ideal candidates are team players who thrive in fast-paced environments. The position offers generous benefits such as health support, discounts, and flexible working arrangements. If you're passionate about contributing to a community-focused initiative, this role may be for you.

Benefits

10% discount at charity shops

Health benefits reimbursement

Free access to employee assistance program

Generous holiday entitlement

Flexible working arrangements

Pension with additional contributions

Qualifications

• Be a people person who loves exceptional service!
• Take great pride in what you do.
• Enjoy being busy and working within a fast-paced environment.

Responsibilities

• Support the Shop Manager in the day-to-day running of the shop.
• Deliver exceptional customer service at all times.
• Assist in sorting, steaming, and pricing donated items.
• Maintain an attractive and well-organized retail environment.

Skills

Exceptional customer service

Teamwork

Time management

Job description

Hours: 15 hours / week (part-time), may include some weekend working

Salary: £25,560 per annum, pro-rata (£13.07 per hour)

Holiday: 35 days per annum (including public holidays) pro-rata

Sponsorship: Not applicable for this vacancy

Closing date: 14 January 2026

DAY IN THE LIFE OF A Shop Assistant

Reporting to the Shop Manager, you can expect your working day to include the following:

• As a Shop Assistant, you will support the Shop Manager in the day‑to‑day running of the shop, contributing to its smooth operation and helping to maximise trading potential.
• You will work closely with volunteers to ensure exceptional customer service is delivered at all times.
• Together with the volunteer team, you will assist in sorting, steaming, and pricing donated items, ensuring a consistent flow of stock to the shop floor.
• You will help maintain an attractive and well‑organised retail environment through effective merchandising, display, and window dressing.

What We Need From You

To succeed in the role of Shop Assistant you will need the following qualities and skills:

• Be a people person who loves exceptional service!
• Take great pride in what you do.
• Love working as part of a team.
• Enjoy being busy and working within a fast‑paced environment.

What We Offer

At Highland Hospice we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, innovation, and individuality is one of the reasons we are a first‑choice health employer in the Highlands! We are passionate about our services and always on the lookout for new talent to join us on our journey.

You will have access to a benefits package we believe truly works for our people and enhances our overall culture:

• 10% discount throughout all of our 15 Charity Shops.
• Access to a wide range of health benefits and services via HSF flexible schemes which can reimburse you up to 100% for a wide range of health care costs.
• Free access to our employee assistance program that provides counselling services, financial advice, mental health support and more to help overcome any personal or workplace challenges.
• Generous holiday entitlement with a buy more or sell some option.
• Flexible working arrangements.
• Pension with additional contribution matching and Death in Service Benefit.

Plus access to many more schemes and enhanced benefits.

This post is not subject to a Disclosure/PVG check.

Informal enquiries can be made to Ruth McCormack, Shop Manager (Fort William) on 01397 701488.

EQUAL OPPORTUNITIES

Highland Hospice is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief, and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact us.