Shift Leader – ELA Active Ltd

Tela; Cambridgeshire and Peterborough; On-site; GBP 25,000 - 30,000; Full time

Job summary

A professional sports and leisure organization is seeking a committed Shift Leader for its sports facilities in Cambridgeshire. The role emphasizes leadership, customer service, and safety management in a collaborative environment. Ideal candidates should hold an RLSS National Pool Lifeguard Qualification and be eager for professional development. This position includes a range of responsibilities from supervising shifts to supporting event management. The organization offers comprehensive training and attractive benefits including free access to facilities, career progression opportunities, and wellness programs.

Benefits

Full training and professional development

Free use of sports centre facilities

On-site parking

Collaborative team culture

Discounted gym membership

Qualifications

• Commitment to ongoing training and development.
• Experience in a supervisory role preferred.
• Enthusiastic and reliable with a passion for growth.

Responsibilities

• Lead and supervise shifts for centre operations.
• Oversee poolside supervision and lifeguard teams.
• Deliver excellent customer service and support staff.
• Open and close the centre as a keyholder.
• Assist with training new team members.

Skills

Strong communication skills

Leadership

Customer-focused approach

Proactive attitude

Education

RLSS National Pool Lifeguard Qualification

Job description

ELA Active Ltd is seeking a committed and motivated Shift Leader to join our team. This is an exciting opportunity to be part of a professional and supportive environment, with a strong emphasis on development, training, and career progression.

Working across our busy and vibrant sports centres, you will play a crucial role in ensuring the smooth and safe daily operation of our facilities.

Why ELA Active?

At ELA Active, we don’t just run high-quality sports facilities—we grow leaders. You’ll be part of a dynamic organisation where ongoing training, career development, and employee wellbeing are central to what we do.

Whether you’re already experienced or ready to step up, we’ll give you the support you need to progress into Duty Manager roles and beyond.

Key responsibilities:

• Lead and supervise shifts, ensuring the safety, cleanliness, and efficiency of centre operations.
• Oversee poolside supervision and lifeguard teams, maintaining the highest safety standards.
• Deliver excellent customer service and support front-line staff.
• Open and close the centre, acting as a keyholder and point of contact.
• Support group bookings, events, and community activities.
• Assist with training new team members and maintain a positive team environment.
• Be prepared to step into Duty Manager responsibilities when required.
• RLSS National Pool Lifeguard Qualification
• A proactive and customer-focused approach
• Strong communication and leadership skills
• Willingness to undertake further training, including:
• First Aid at Work
• Commitment to attending a 2-hour training session monthly (paid additionally)

What we offer:

• Full training and ongoing professional development
• Free use of sports centre facilities
• On-site parking
• A collaborative, inclusive team culture

If you are enthusiastic, reliable, and eager to grow within a professional sports and leisure environment, we would be delighted to hear from you.

Location: Chesterton, Impington & Witchford Sports Centres, Cambridgeshire

Hours: 37 hours per week, including early mornings, evenings, and weekends

What can ELA offer you?

ELA offer a sector leading staff benefits offer alongside bespoke, high quality CPD programmes, cross-trust events, and exceptional opportunities for career development within our innovative family of schools.

• ELA know that our strength is our people, so we prioritise staff wellbeing, retention and development. Over 95% of ELA staff say they’re proud to work in their school.
• ELA are firm believers in the power of recognising, celebrating, and rewarding talent: our track record in terms of retention, internal promotion opportunities and wider career development is excellent.
• ELA staff enjoy a sector leading staff benefits package alongside bespoke, high quality CPD programmes, cross-trust events, and exceptional opportunities for career development within our innovative family of schools.
• You can find out all about our Trust and staff offerhere .

ELA staff benefits include:

• Reduced contact time to enable professional development;
• EAP with access to counselling & physiotherapy;
• Paid annual family day;
• Cycle to work & electric car lease;
• Enhanced parental leave;
• Ticket ballots for high profile events;
• Generous annual leave allowance for support staff;
• Discounted gym membership for all staff.

Our Trust is committed to equal opportunities, to safeguarding the promotion of the welfare of children, young people and vulnerable adults. All staff are expected to share this commitment and undergo the appropriate checks. All positions within the Trust are subject to enhanced DBS checks and satisfactory references along with a Certificate of Good Conduct if applicable. Only applications submitted on using the ELA application form will be accepted. We do not accept applications by CV. You can view our safeguarding policy here .

All shortlisted applicants should expect to be called for interview no more than 5 working days after the closing date. If you have not heard from us by then, your application has not been successful. Visits to ELA Active are welcome.