Service Team Manager: After-Sales & Workshop Leader

Sandown Group; Poole; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading automotive service provider in Poole seeks a Service Team Manager to oversee customer after-sales experiences and ensure workshop efficiency. The role involves managing customer expectations, scheduling orders effectively, and promoting after-sales services. Essential skills include attention to detail, experience in the automotive sector, and knowledge of the Kerridge system. The successful candidate will work 45 hours per week with additional hours on Saturdays. Competitive pay and a professional environment are offered.

Qualifications

• Experience in a similar role within the automotive industry is required.
• Must hold a full Driving Licence.
• Must be immaculately attired as is fitting for the Mercedes brand.

Responsibilities

• Manage customer after sales experiences to maximize satisfaction.
• Sell after-sales services and schedule customer orders.
• Work with the workshop team for optimal performance.
• Keep customers informed about the status of their vehicles.

Skills

High levels of attention to detail

Highly organised

Understanding customer needs

Knowledge of Kerridge system

Education

Maths GCSE at grade 5 (C) or above

Job description

A leading automotive service provider in Poole seeks a Service Team Manager to oversee customer after-sales experiences and ensure workshop efficiency. The role involves managing customer expectations, scheduling orders effectively, and promoting after-sales services. Essential skills include attention to detail, experience in the automotive sector, and knowledge of the Kerridge system. The successful candidate will work 45 hours per week with additional hours on Saturdays. Competitive pay and a professional environment are offered.