Service Retention Executive

Lloyd Motor Group; North Tyneside; On-site; GBP 27,000 - 31,000; Full time

Job summary

A family-run car retailer group in North Tyneside is seeking a Service Retention Executive to enhance customer retention and service promotion. The role involves contacting customers due for service, understanding their needs, and promoting applicable service plans. Ideal candidates will be team-oriented, with a passion for excellent service. The position offers a salary of £27,000 with OTE of £30,960 and benefits including 33 days of annual leave and training opportunities.

Benefits

33 days of annual leave

Cycle to work scheme

Free flu jabs

Life Cover

Internal and manufacturer training

Responsibilities

• Utilise iLloyd and Dealer Management systems to contact customers due for service.
• Understand customer needs to guide them towards suitable products.
• Promote Service Plans and Products to customers as a retention tool.
• Support the Service Manager and team to meet objectives.
• Identify business opportunities with colleagues.

Job description

Service Retention Executive

Location: Lloyd BMW/MINI, North Tyneside.

Salary: £27,000 with OTE of £30,960 Hours: 08:30 – 17:30.

Role Responsibilities

• To utilise iLloyd and Dealer Management / manufacturer systems to contact customers due for service, MOT or vehicle updates checking EVHC system for any outstanding deferred work for follow up / clear down
• Apply understanding of the customer’s needs to guide them towards the product or service that will best meet their needs
• To promote Service Plans and Products to applicable customers and new service customers as a retention tool
• Supports the Service Manager and team to meet objectives
• Work with your colleagues to actively promote our services and identify business opportunities.

Company Benefits

• 33 days of annual leave, inclusive of bank holidays.
• Cycle to work scheme.
• Free flu jabs.
• Life Cover.
• Internal and manufacturer training.

About Lloyd Motor Group

Founded in 1976, Lloyd Motor Group is one of the UK's largest family‑run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we've built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.