Service Operations Specialist — Hybrid (Manchester)

Johnson Controls Inc.; Manchester; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading building technology company in Manchester seeks a Service Desk Coordinator to enhance their maintenance scheduling team. This role involves coordinating engineer appointments, communicating with customers to manage schedules, and supporting various operational functions. The ideal candidate should have at least 1 year of customer service experience, excellent communication skills, and be adept at multitasking. This position offers competitive salary, generous leave, and career development opportunities in a hybrid working environment.

Benefits

Competitive Salary

Generous Leave

Holiday Purchase Scheme

Comprehensive Benefits

Exclusive Discounts

Career Development

Free Onsite Parking

Dress Down Fridays

Qualifications

• At least 1 year of customer service experience.
• Strong multitasking and time management abilities.
• Confident decision-making and problem-solving skills.

Responsibilities

• Coordinating engineer appointments and managing dynamic diaries.
• Communicating with customers via phone and email.
• Ordering parts and completing permits.

Skills

Customer service experience

Excellent communication skills

Multitasking abilities

Attention to detail

Problem-solving skills

PC application proficiency

Job description

A leading building technology company in Manchester seeks a Service Desk Coordinator to enhance their maintenance scheduling team. This role involves coordinating engineer appointments, communicating with customers to manage schedules, and supporting various operational functions. The ideal candidate should have at least 1 year of customer service experience, excellent communication skills, and be adept at multitasking. This position offers competitive salary, generous leave, and career development opportunities in a hybrid working environment.