Service Manager

Brindley Garages Group; West Bromwich; On-site; GBP 45,000; Full time

Job summary

A leading automotive retailer in West Bromwich is seeking an experienced Service Manager to lead their service department. This full-time role involves managing day-to-day operations, ensuring exceptional customer service, and driving team performance. The ideal candidate will have at least 3 years of relevant experience and strong organizational skills. Join a rapidly growing company that prioritizes employee development and offers a competitive salary and benefits package.

Benefits

22 Days Holiday + Bank Holidays

Company Pension

Life Insurance

Employee Car Scheme

Brindley Discount Club membership

Qualifications

• Minimum 3 years of experience in a similar role.
• Full clean UK driving license required.

Responsibilities

• Manage the day-to-day operations of the service department.
• Book customer vehicles for maintenance and repairs.
• Provide seamless service from drop off to vehicle handover.
• Update customers on vehicle progress and authorize work.
• Liaise with workshop to ensure timely vehicle readiness.

Skills

Organisational skills

Communication skills

Customer service

Workshop control

Administrative skills

Job description

Working Hours Full time. Monday to Friday.

Salary £45,000 per year

Closing Date 24/01/2026

Benefits

• 22 Days Holiday, plus Bank Holidays
• Company Pension
• Life Insurance
• Employee Car Scheme (after six months of employment)
• Membership to our Brindley Discount Club with savings of up to £1,000 per year on everyday expenses

Job Introduction

Brindley Honda are currently looking to recruit a dedicated and experienced Service Manager to lead the aftersales team at our busy West Bromwich dealership. As Service Manager, you will be responsible for the efficient day-to-day operation of our service department, ensuring exceptional customer service, managing workshop productivity, and driving team performance. This is an exciting opportunity for a motivated individual to bring strong leadership, organisation, and communication skills to a fast-paced, customer-focused environment.

The Service Manager will have excellent organisational and communication skills. Previous experience (minimum 3 years) in a similar role is required. Due to the nature of the work, a full clean UK driving licence will be required.

This is a full-time, permanent role offering the chance to play a key part in the continued success of one of the world’s most trusted automotive brands.

About the Role

• Assisting in the day-to-day management of the workshop
• Booking customer vehicles in form of maintenance and/or repairs, and liaising with the workshop team to schedule the workload
• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover
• Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls
• Liaising with the Workshop to ensure customers vehicles are ready on time

About You

• You will have experience in a similar role involving workshop control
• You will be able to meet and exceed sales targets
• You will have the passion to deliver an excellent customer experience and the ability to quickly establish and build rapport with our customers
• A well-presented individual with a desire, attitude and character to succeed
• You will have excellent organisational and communication skills and punctuality
• You will have great administrative skills with knowledge of dealer management systems

Why Brindley?

Founded in 1931, Brindley Group stands as one of the largest privately and family‑owned motor retailer groups in the Midlands. We employ locally over 300 and we are still growing. The Brindley Group currently represents 9 of the world’s most prestigious vehicle brands; in 13 dealerships across the West Midlands, we provide a fantastic working environment and we are committed to ‘Developing Talent’ and ‘Building Careers’.

W Brindley (Garages) Ltd
Reg Company No. 333492

W Brindley Garages (Cannock) Limited
Reg Company No. 01084302

W Brindley (Garages) Limited, W Brindley Garages (Cannock) Limited Central Car Clearance LLP is authorised and regulated by the Financial Conduct Authority for consumer credit activity and the Firm Reference Numbers are 689220, 688878 and 689893 respectively. Permitted activities include acting as a credit broker not a lender. We can introduce you to a limited number of finance providers. We do not charge a fee for our Consumer Credit services. We do not act as a financial adviser, or fiduciary. We act in our own interest, whichever lender we introduce you to, we will typically receive commission from them based on either a fixed fee or a fixed percentage of the amount you borrow. Any and all commission amounts will be fully disclosed to you as part of your sales journey. You will be required to give your fully informed consent to our receipt of this commission. By doing this, you acknowledge that you understand our role as a credit broker, and that we will receive a financial incentive if you take out a loan from a lender that we introduce you to. All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required.

Insurance Disclosure

W Brindley (Garages) Limited, W Brindley Garages (Cannock) Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts as an intermediary.