Service Desk Analyst - Microsoft Stack & On-Site Support

In Cork; Tees Valley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A respected business in Teesside is seeking a Service Desk Analyst to provide 1st and 2nd line IT support in a dynamic environment. The ideal candidate will have experience with the Microsoft stack, a customer-oriented approach, and the ability to manage user requests. Responsibilities include troubleshooting hardware/software issues and managing user accounts within Windows and Microsoft 365. This position offers a competitive salary and the opportunity for career development within a supportive team culture.

Benefits

Career development opportunities

Stable role

Supportive team culture

Competitive salary and benefits package

Qualifications

• Previous experience in Service Desk / IT Support (L1 or L2).
• Strong knowledge of Microsoft stack.
• Experience with Windows-based environments.

Responsibilities

• Provide 1st and 2nd line support to internal users.
• Log, manage, and resolve tickets following SLAs.
• Support Microsoft technologies including Windows 10, Microsoft 365.

Skills

Service Desk / IT Support experience

Microsoft stack knowledge

End-user environment support

Active Directory understanding

Customer-service mindset

Task prioritization

Tools

Windows 10 / 11

Microsoft 365

Azure AD

Intune

Job description

A respected business in Teesside is seeking a Service Desk Analyst to provide 1st and 2nd line IT support in a dynamic environment. The ideal candidate will have experience with the Microsoft stack, a customer-oriented approach, and the ability to manage user requests. Responsibilities include troubleshooting hardware/software issues and managing user accounts within Windows and Microsoft 365. This position offers a competitive salary and the opportunity for career development within a supportive team culture.