Service Desk Analyst: Calm, First‑Line IT Support Pro

Investigo Limited; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking a Service Desk Analyst in Surrey for an initial 6-month contract. The role emphasizes excellent communication and user support skills, requiring a calm demeanor when resolving issues. Ideal candidates should have IT support experience and be approachable under pressure. Responsibilities include serving as the primary contact for IT support, monitoring support requests, and performing desktop application support. Immediate availability is preferred.

Responsibilities

• Serve as the primary IT support contact for remote business users.
• Monitor and respond to support requests through chat and other communication channels.
• Provide clear, calm communication while troubleshooting user issues.
• Perform basic desktop and application support tasks.
• Escalate more complex issues during incidents.
• Actively engage with users and manage expectations.

Skills

Exceptional communication and interpersonal abilities

Friendly, approachable behaviour

Basic proficiency in desktop and application support

Hands-on attitude

Ability to remain composed under pressure

Previous experience in IT support or service desk roles

Job description

A leading recruitment agency is seeking a Service Desk Analyst in Surrey for an initial 6-month contract. The role emphasizes excellent communication and user support skills, requiring a calm demeanor when resolving issues. Ideal candidates should have IT support experience and be approachable under pressure. Responsibilities include serving as the primary contact for IT support, monitoring support requests, and performing desktop application support. Immediate availability is preferred.