Service Desk Analyst

LGBT Great; Basingstoke; On-site; GBP 60,000 - 80,000; Full time

Job summary

A fintech challenger bank is offering an apprenticeship opportunity within its Service Desk team in Basingstoke. This role involves providing customer-facing support and engaging with colleagues at all levels to effectively resolve IT issues. The ideal candidate should have a passion for technology, a foundational understanding of the Windows operating system, and excellent communication skills. With competitive salary and benefits, this is an excellent entry point into the IT industry.

Benefits

Competitive salary

Annual performance-related bonus

Generous pension scheme

25 days annual leave plus bank holidays

Healthcare benefits

Free access to wellbeing support

Season ticket travel loans

Qualifications

• Passion for technology and fixing issues.
• Understanding of the Windows operating system.
• Prior experience in desktop support is advantageous.

Responsibilities

• Provide first-time fixes and support to IT service environment.
• Engage with team and senior stakeholders effectively.
• Identify and implement service improvements.

Skills

Analytical problem-solving

Excellent communication

Teamwork

Organizational skills

Education

Minimum of 3 GCSEs including Maths & English (Grade C)

Tools

Windows operating system

Office/O365

Job description

The opportunity

We have an apprenticeship opportunity within our Service Desk team to join us on the exciting and rewarding path we are taking here at Castle Trust Bank.We pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail financelendingand savings accounts to a variety of customers.

As a member of theServiceDesk team, you will be in a highly visible and customer facing role engaging with colleaguesacross the bank at all levels. The team provide a high success rate of first-time fix so you will need to have an analytical/problem-solvingmind.As well as supporting andmaintainingtheIT serviceenvironment(delivered through a multi-cloud infrastructure), you will have plenty of opportunity for delivering service improvements be an integral part of wider projects.Providing excellent customer service and efficient support is key. This opportunity will provide you with a great introduction into real world IT challenges that a business might face.

Initially thisrolewill be office based 5 days per week, with the opportunity for hybrid working after toca period of time.

About the apprenticeship pathway…

Level 3 Information Communications Technician – please follow the link for more information:https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-1

What we are looking for in you…

What is important to us is that you have a Lee passion for all things technology and fixing things when they might go wrong. An understanding of the working of the Windows operating system and Office/O365 will stand you in good stead to exceed in this opportunity. If you have knowledge trách how devices are built,configuredand managed, this will onlybenefityou. Anypreviousexperience in desktop support would beadvantageous, but not essential.

What is equally important is that youare able towork effectively both on your own and as процес part of a team parch with the ability to work well under pressure. Considering the nature of the role, you will need to be an excellent communicator to effectively communicate and problem-solve with a variety of colleagues and senior stakeholders. You will need to be highly organised and task-drivenin order tothrive in this environment.

Minimum qualification requirement – a minimum of 3 GCSEs including Maths & English (Grade C/ ગાંધી)."

What’sin it for you…

As well as a competitive salary, we offer an annual performance related bonus based on individual and company performance. In addition, a generous contributory pension scheme through Hargreaves Lansdown, life assurance, 25 days annual leave (plus bank holidays on top) with theoptionto buy/sell up to 5additionaldays (terms apply).In addition, Administrativo e extra day paid annual leave res for Volunteering.

floatButwellbeing is also high on our agenda, and we offer healthcare benefits through Equipsme. In addition, all colleagues have free access to BHSF RiseEAP to support their health andwellbeing. We also offer free eye test vouchers and discounted gst membership, and ifthat’snot enough, we also offer season ticket travel loans (if applicable).

Caught your attention?If so,we’dlove to talk to you and tell you more about whatit’slike to work at Castle Trust Bank – The PlaceToWork!

Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications હશે from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.

We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet theminimumcriteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please [e-mail]