Service Coordinator - Ivybridge

Aep Ltd; Ivybridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-established service company is seeking a proactive Service Coordinator to support their busy Service Department in Ivybridge, UK. This role involves scheduling work for engineers, handling customer inquiries, processing orders, and managing documentation. The ideal candidate should excel in organizational and communication skills, thrive in dynamic environments, and be comfortable using business software including SAP. This is a great opportunity to be part of a growing team that offers competitive salary and benefits.

Benefits

Opportunities for personal growth

Competitive salary and benefits

Collaborative team environment

Qualifications

• Excellent organizational and time-management skills.
• Strong communication and customer service abilities.
• Confident working with schedules, diaries, and administrative systems.
• Comfortable using business software (experience with SAP is a plus).
• Able to multitask and thrive in a dynamic, service-oriented environment.

Responsibilities

• Scheduling and planning engineers work in line with service schedules.
• Handling customer inquiries, processing orders, and preparing quotes.
• Coordinating service visits and breakdown responses.
• Managing job documentation including job sheets and service reports.
• Liaising with customers to book appointments and handle objections.

Skills

Organizational skills

Communication skills

Customer service ability

Time management

Multitasking

Tools

SAP

Job description

AEP Ltd is seeking an organised, proactive, and customer-focused Service Coordinator to support our busy Service Department. If you thrive in a fast-paced environment and enjoy coordinating people and processes to deliver excellent service, we'd love to hear from you.

What You'll Be Doing

• Scheduling and planning engineers work in line with service schedules and ongoing projects.
• Handling customer enquiries, processing orders, and preparing quotes and pro-forma invoices.
• Coordinating service visits, breakdown responses, and remedial works.
• Managing job documentation, including job sheets, waste transfer notes, and service reports.
• Liaising with customers to book appointments, handle objections, and sell services where appropriate.
• Using SAP to maintain service schedules, update equipment records, and process job completions.

What We're Looking For

• Excellent organisational and time-management skills.
• Strong communication and customer service abilities.
• Confident working with schedules, diaries, and administrative systems.
• Comfortable using business software (experience with SAP is a plus).
• Able to multitask and thrive in a dynamic, service-oriented environment.
• A team player with a hands-on, can-do attitude.

Why Join AEP Ltd?

• Be part of a well-established and growing company.
• Work in a collaborative and supportive team environment.
• Opportunities for personal growth and skill development.
• Competitive salary and benefits.