Service Controller

Airport Placements; United Kingdom; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading service management company in the United Kingdom is seeking a skilled Service Manager to oversee a team of Service Engineers. This role involves ensuring customer satisfaction by managing service schedules and overseeing client relations. Ideal candidates will have experience in the construction or mechanical handling sectors and strong team management skills. The position offers a Monday to Friday work schedule, focusing on service efficiency and client satisfaction.

Qualifications

• Experience in managing field service teams.
• Knowledge of construction or mechanical handling sectors.
• Strong customer service skills.

Responsibilities

• Oversee and allocate work to Service Engineers.
• Attend client premises to manage existing contracts.
• Handle estimates and invoice queries.

Skills

Team management

Customer service

Field service experience

Scheduling and booking

Job description

Overseeing the work allocated to Service Engineers, you will be booking in jobs and urgent breakdowns.

Customer Service and support is of utmost importance, so the role is to ensure that customers needs and expectations are dealt with promptly and efficiently.

Managing a team of 15 engineers, you will need to be experienced in field service activities, managing the servicing of equipment and also to book in and schedule breakdowns. You will be required to attend clients' premises, to oversee and expand upon existing contracts, building client relations.

You will also be required to deal with estimates from the after service side, invoice queries, making sure all SLA's are being adhered to for each client.

Hours of work are Monday to Friday 8am to 5pm.

Candidates suited to this role will ideally have worked within the construction / mechanical handling sector.