Service Assurance Lead

JLP Insights & Media website; Bracknell; Hybrid; GBP 60,000 - 75,000; Full time

Job summary

A leading UK Partnership based in Bracknell is seeking an experienced professional for a key role in IT capacity and availability management. This permanent position comes with a salary of up to £75,000 and offers a hybrid working model. Responsibilities include leading capacity management processes, ensuring IT service continuity, and fostering stakeholder relationships. The ideal candidate will have strong ITIL knowledge, leadership experience, and expertise in agile methodologies, contributing to the success of the Technology Shared Capability.

Qualifications

• Strong working knowledge of ITIL (3 or 4) or equivalent qualification.
• Experience of working in a SIAM environment.
• Experience with working with offshore managed service providers.

Responsibilities

• Own and be accountable for the Capacity and Availability Management process.
• Provide leadership and stakeholder management.
• Accountable for ensuring continuity management and testing.

Skills

Capacity and Availability Management

Leadership

Stakeholder Management

ITIL knowledge

Agile methodologies

Education

Relevant qualification

Job description

* ****Contract type -**** This position is a permanent contract* ****Salary -**** The expected salary for this role is upto £75,000* ****Working pattern/flexible working -**** The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team comes into the office once every week.* ****Location -****This role is based at our Bracknell office.* Accountable for ensuring that the future demand of Partnership for IT resources, where known, has been identified, required capacity requirements have been calculated and reported.* Own and be accountable for the Capacity and Availability Management process, and take the lead role in setting and ensuring all capacity management standards and goals are applied and met, ensuring appropriate adherence by all new and changed services.* Accountable for ensuring that the capacity and availability management process is clearly defined and understood and has the senior support required by the rest of IT and the wider business.* Provide leadership and stakeholder management, including building and maintaining relationships with strategic operational 3rd parties.* Accountable for ensuring that the overall plans in the event of any anticipated service continuity event have been adequately prepared and tested and be responsible for leading and managing that IT service continuity event if it should occur.* Own and be accountable for the IT service continuity management process taking the lead role in setting and ensuring all IT service continuity standards and goals are applied and met, ensuring appropriate adherence by all new and changed services.* Accountable for ensuring that the IT continuity and service management process is clearly defined, understood and has the senior support required by the rest of IT and the wider business.* Responsible for supporting Continuous service improvement initiatives and metrics* Ensure Service Management is compliant with Audit at all times in close collaboration with the wider Assurance team* Engage with your function to embrace agile working principles by demonstrating a flexible approach to working, supporting colleagues to secure the success of the Technology Shared Capability.* Hold a similar role within the Partnership or an external organisation at a similar level* Recognised internally and externally for knowledge and expertise in areas of Capacity and Availability* Strong working knowledge of ITIL (3 or 4) or equivalent qualification* Demonstrates a broad outlook and ability to think on medium to long-term horizons* Demonstrates ability to ‘think on feet’ anticipate complications and establish priorities* Thinks conceptually; recognises connections to larger frames of reference (the big picture) and translates between abstract ideas and practical use* Demonstrates clear leadership experience and the ability to influence and persuade* Ability to make sound decisions which influence the work of the Partnership’s objectives and financial performance* High impact leader and trusted advisor: has full confidence of peers and senior IT Leadership* Demonstrates consistent ability to work collaboratively and communicate effectively, formally and informally, with all stakeholders* Demonstrates understanding and knowledge of audience and tailors message and delivery method accordingly* Experience of working in a SIAM environment* Working knowledge of Agile methodologies eg Scrum, Kanban* Relevant qualification or relevant industry knowledge and experience* Experience with working with offshore managed service providers