Service Advisor The Island 2 Blackburn Road, Bolton Service & Support

HGVTraders LTD.; Bolton; On-site; GBP 30,000 - 39,000; Full time

Job summary

A respected automotive group is seeking a friendly, customer-focused Service Advisor in Bolton. You will be the essential link between customers and the workshop, ensuring a seamless experience from booking to collection. The ideal candidate has strong communication skills, organizational abilities, and a customer-centric approach. This full-time role offers competitive salary, comprehensive training, and exclusive perks, alongside the opportunity for career development.

Benefits

25 days' annual leave + bank holidays

Life assurance & pension scheme

Discounts on car servicing and purchases

Access to exclusive shopping and lifestyle perks

Career development pathways

Qualifications

• Customer service experience is essential.
• Ability to manage workload and customer base.
• Capable of handling issues professionally under pressure.

Responsibilities

• Act as a link between customers and the workshop.
• Manage customer follow-ups and relationships.
• Complete administrative tasks accurately and efficiently.

Skills

Excellent communication skills

Organised and detail-oriented

Automotive background

Team player

Job description

Marshall Motor Group • The Island 2 Blackburn Road, Bolton, BL1 2HY, GB

Marshall Mercedes-Benz of Bolton
£30,989 | £38,189 OTE; 25 days' annual leave + bank holidays (increases with service); Life assurance & pension scheme; Discounts on car servicing, purchase & more; Access to exclusive shopping and lifestyle perks.
Full-time | 46.25 hours per week, including Saturday mornings on a rota basis | City centre location (excellent transport links)

Drive your service career with a brand that puts people first – customers and colleagues alike.

At Marshall Mercedes-Benz of Bolton, we’re offering an exciting opportunity for a friendly, customer-focused Service Advisor to join one of the UK’s most respected automotive groups.

In this role

• You’ll be the crucial link between our customers and the workshop, delivering a seamless and professional service from booking through to collection.


• You’ll welcome customers at the front of house, keep them informed throughout the process, and proactively manage follow-ups to maintain strong relationships and customer satisfaction.


• You’ll complete admin tasks efficiently and accurately, support customers with future vehicle needs, and act as a trusted advisor when it comes to maintenance, repairs, and service plans.


• Someone with ideally an automotive background, but more importantly with the right customer service experience.


• Someone organised and detail-oriented, with excellent communication skills and the ability to manage their own workload and customer base.


• A team player who can handle issues professionally, keep calm under pressure, and use systems confidently to keep customers updated.


• Most importantly, someone who takes pride in delivering a positive experience for every customer, every time.

What we’ll offer you

• Performance rewards: Competitive bonus scheme, based on multiple achievable elements.


• Full tailored training: 2-Day Marshall Customer Service course, to get hands on with the role and ask questions in a collaborative space, setting you up for success from day one. We will also deliver a future bespoke session to ensure you are comfortable with your progress.


• Career development: Ongoing manufacturer training and development pathways across the Group.


• Exclusive perks: Discounts and rewards via a dedicated employee platform.


• Referral bonuses: Up to £2,000 for successful referrals.

At Marshall Motor Group, our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Additional Benefits

• Company Pension


• Bonus Scheme

About the Company

At Marshall Motor Group, we're proud to represent over 25 leading car, van, truck and motorbike brands across more than 130 stores in England. We're also part of the Constellation Automotive Group, home to some of the most well‑known brands in the automotive industry, including webuyanycar, cinch and BCA. Our team is over 4,000 strong and receives excellent pay packages and fantastic benefits in an environment centred around integrity, respect and innovation.

We want to hear from people with a customer‑centric, can‑do attitude who are ready to drive their career – and our company – forward.