Service Advisor — Premier Car Care, Worcester

Listers Group; Worcester; On-site; GBP 36,000; Full time

Job summary

A leading UK motor retailer is opening a new dealership in Worcester in early 2026 and is seeking an experienced Service Advisor. The position involves booking customer vehicles, updating them on their progress, and ensuring high levels of service excellence. Applicants should have a strong customer service background and good organizational skills, with a passion for delivering results. In addition to a competitive salary, the company offers extensive benefits including 25 days holiday, pension, and staff discounts.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Long service and loyalty incentives

Free Parking / On-site Parking

Company Events

Qualifications

• Passion for delivering excellent customer service.
• Desire and attitude to succeed.
• Previous experience in a customer service role.

Responsibilities

• Booking vehicles for maintenance and liaising with workshops.
• Meeting customers and providing seamless service from drop-off to handover.
• Updating customers on vehicle progress and authorising additional work.

Skills

Customer service experience

Organisational skills

Ability to build rapport

Tools

Dealer management systems

Job description

A leading UK motor retailer is opening a new dealership in Worcester in early 2026 and is seeking an experienced Service Advisor. The position involves booking customer vehicles, updating them on their progress, and ensuring high levels of service excellence. Applicants should have a strong customer service background and good organizational skills, with a passion for delivering results. In addition to a competitive salary, the company offers extensive benefits including 25 days holiday, pension, and staff discounts.