Service Advisor - Ford Mazda

Stoneac; Harrogate; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading motor group in the UK is seeking a Service Advisor to deliver exceptional customer service and manage customer interactions. The role involves overseeing parts distribution, processing payments, and ensuring customer satisfaction in a fast-paced environment. Ideal candidates will possess strong communication skills and a minimum of one year of service advisor experience. This position offers competitive salary and career development opportunities.

Benefits

Industry leading competitive salary

Flexible working patterns

Bonus Scheme

Range of training and development programmes

Contributory workplace pension scheme

Uniform provided

Employee discounts

Access to retail and restaurant discounts

Wellness programme

Free parking

Qualifications

• Minimum 1-year service advisor experience.
• Willingness to attend manufacturer-training courses.
• Competent in ICT, Maths and English as standard.

Responsibilities

• Ensure parts are efficiently distributed to Technicians.
• Manage all customer communications and interactions.
• Process payments and issue invoices for customers.
• Carry out administration duties such as invoicing.

Skills

Exceptional customer service skills

Excellent communication skills

Attention to detail

Good time-management

Proactive can-do attitude

Tools

RTC

Kerridge / ADP Systems

Job description

Join to apply for the Service Advisor - Ford Mazda role at Stoneacre Motor Group

We are excited to be recruiting for an Aftersales Advisor. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups.

About The Role

Covering both parts and service, this role is a fantastic opportunity to advance your customer service development and become the best of the best. You will be responsible for delivering the highest level of customer experience and managing the fast flow of information between the workshop and the customer. If you thrive in a high‑pressure environment, this position is for you.

As an Aftersales Advisor, you will be a valued team member committed to exceeding our customers' expectations and helping Stoneacre become the Number One Motor Group.

Do we have your interest?

At Stoneacre we are committed to creating a diverse and inclusive workplace. We aim to make Stoneacre the best place to work because we recognise that it is our people who make the company successful. What is in it for you?

• Industry leading competitive salary
• A flexible approach to working patterns
• Bonus Scheme
• A range of training and development programmes
• Industry leading career progression opportunities
• Contributory workplace pension scheme
• Uniform provided
• Long service reward
• Customer introduced reward
• Employee discounts
• Access to discounts on retailers, restaurants, holidays and much more
• Wellness programme
• Free parking

Average Day as an Aftersales Advisor

• Ensure parts are efficiently distributed to our Motor Vehicle Technicians.
• Sell parts directly to both retail and trade customers via telephone, online and face‑to‑face.
• Maintain stock levels, order parts as and when required, and ensure all deliveries are correct.
• Identify parts required for vehicles, utilising the Electronic Parts Catalogue and our DMS system.
• Sourcing parts for internal and external customers.
• Picking parts.
• Manage all customer communications and interactions on behalf of the dealership.
• Identify service needs and requirements of the customer.
• Establish an agreement with the customer regarding work required and agreed time frames.
• Liaise with the workshop to determine vehicle completion times and relay any information.
• Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage caused.
• Regularly update the customer with progress on their vehicle.
• Process payments and issue invoices for customers.
• Support with handling complaints in line with company policy.
• Ensure handover and administration of customer vehicles are completed to a high standard.
• Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times.
• Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively.
• Carry out some administration duties such as invoicing.
• Ensure all objectives are fully achieved.

About You

• Exceptional customer service skills, striving to deliver above our customers' expectations.
• Excellent communication skills in telephone, email and face‑to‑face situations.
• Minimum 1‑year service advisor experience.
• Experience with RTC & Kerridge /ADP Systems preferred, though training can be provided for the right candidate.
• Strong attention to detail.
• Good time‑management and ability to prioritise workload.
• Willingness to attend manufacturer‑training courses to keep updated in this fast‑paced environment.
• Competent in ICT, Maths and English as standard.
• Ability to work independently and as part of a team with a proactive can‑do attitude.
• Love what you do – the rest will come naturally.

Stoneacre Motor Group is an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.