Service Advisor - Automotive Aftercare & Invoicing

Lloyd Motor Group; Carlisle; On-site; GBP 30,000 - 35,000; Full time

Job summary

A large family-run car retailer group in the UK is seeking a talented Service Advisor to join their Aftersales team. In this role, you will handle customer interactions, assist with technical issues, and manage vehicle bookings, all while providing exceptional service. The ideal candidate will have strong interpersonal skills and be IT literate, with knowledge of Kerridge as a plus. This position offers a competitive salary of £30,000 and an OTE of £34,800, alongside various employee benefits, including 33 days of annual leave.

Benefits

33 days of annual leave

Cycle to work scheme

Free flu jabs

Life cover

Internal training

Healthcare cash plan

Retail discount scheme

Refer a friend scheme

Free staff parking

Qualifications

• Proactive approach to customer service.
• Ability to influence the success of the Service department.
• Excellent interpersonal and organisational skills.

Responsibilities

• Deal with customers in a professional manner.
• Advise on technical queries and issues.
• Book vehicles for work and inform customers on progress.
• Sell repairs and finalise invoices.

Skills

Customer service expertise

Motivation

Interpersonal skills

Organisational skills

IT literacy

Tools

Kerridge

Job description

A large family-run car retailer group in the UK is seeking a talented Service Advisor to join their Aftersales team. In this role, you will handle customer interactions, assist with technical issues, and manage vehicle bookings, all while providing exceptional service. The ideal candidate will have strong interpersonal skills and be IT literate, with knowledge of Kerridge as a plus. This position offers a competitive salary of £30,000 and an OTE of £34,800, alongside various employee benefits, including 33 days of annual leave.