Service Advisor

Lloyd Motor Group; North East; On-site; GBP 29,000 - 34,000; Full time

Job summary

A major car retailer group in Newcastle is seeking a talented Service Advisor. In this role, you will handle customer inquiries, book vehicle services, and promote customer repairs while providing exceptional service. Ideal candidates will have strong interpersonal skills, a proactive customer service approach, and be IT literate. The position offers competitive salary and various benefits including healthcare and generous holiday leave.

Benefits

30 days holiday per year

Healthcare cash plan

Employee vehicle-discount schemes

Cycle to work scheme

Free flu jabs

Pension scheme

Life Cover

Qualifications

• Motivated, with a proactive approach to customer service.
• Enjoy the challenge of influencing the success of the Service department.
• Excellent interpersonal and organizational skills and be well presented.

Responsibilities

• Dealing with all customers in a professional, prompt manner.
• Advising on technical queries/issues.
• Booking vehicles for work and informing customers of progress.
• Selling customer repairs/parts and finalizing invoices.

Skills

Customer relations experience

Excellent interpersonal skills

Motivated with a proactive approach

IT literacy

Organizational skills

Tools

Kerridge

Job description

Overview

We have a fantastic opportunity for a talented Service Advisor to join the Aftersales team at our Lloyd BMW based in Newcastle.

Salary: £29,000 with OTE of £34,000

Hours: 40 hours per week

Role responsibilities

• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department.
• Advising on technical queries/issues.
• Booking vehicles into the department for work to be carried out, informing customers of the progress of their vehicle.
• Sell customer repairs/parts etc., and finalising the invoice on completion.

An ideal Service Advisor will hold the following skills and experiences

• Motivated, with a proactive approach to customer service.
• Enjoy the challenge of influencing the success of the Service department.
• Customer relations experience.
• Excellent interpersonal and organisational skills and be well presented.
• Must be IT literate, and a working knowledge of Kerridge would be advantageous.

Company Benefits

• 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday.
• Healthcare cash plan.
• Employee vehicle-discount schemes.
• Highstreet discounts.
• Cycle to work scheme.
• Eyecare vouchers.
• Free flu jabs.
• Pension scheme.
• Life Cover.
• Internal and manufacturer training.
• Staff referral scheme.
• Tool insurance.

About Lloyd Motor Group

Founded in 1976, Lloyd Motor Group is one of the UK's largest family-run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we've built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.