Service Advisor

BMW; Hook; On-site; GBP 20,000 - 38,000; Full time

Job summary

An automotive group in Hook is seeking a Service Advisor who is customer-focused and detail-oriented. This role involves managing customer interactions efficiently, from booking to collection, ensuring satisfaction and maintaining relationships. The ideal candidate has strong customer service experience and is a team player. The position offers a competitive basic salary of £30,738, with OTE of £38,000+, plus extensive training and a supportive work environment.

Benefits

Competitive bonus scheme

Tailored training

Career development opportunities

Employee discounts and rewards

Referral bonuses up to £2,000

Qualifications

• Ideally have an automotive background combined with strong customer service experience.
• Organised, detail-oriented with excellent communication skills.
• Capable of managing workload and maintaining customer relationships.

Responsibilities

• Act as a link between customers and the workshop.
• Welcome customers and keep them informed throughout the service process.
• Complete admin tasks and manage customer follow-ups professionally.

Skills

Customer service experience

Organisational skills

Excellent communication skills

Ability to handle pressure

Detail-oriented

Job description

Employer Marshall Hook Location Hook, Hampshire Salary Basic Salary £20,000 basic | OTE £47,000 (uncapped) + company car & first 3 months’ guarantee Closing date 23 Jan 2026

Marshall Hook is looking for a Service Advisor.

Your role

£30,738 basic | £38,000+OTE; 25 days' annual leave + bank holidays (increases with service); Life assurance & pension scheme; Discounts on car servicing, purchase & more; Access to exclusive shopping and lifestyle perks.

Full-time | 45 hours per week, including Saturday mornings on a rota basis

Drive your service career with a brand that puts people first – customers and colleagues alike. At Marshall BMW & MINI Hook, we’re offering an exciting opportunity for a friendly, customer-focused Service Advisor to join one of the UK’s most respected automotive groups.

In this role:

• You’ll be the crucial link between our customers and the workshop, delivering a seamless and professional service from booking through to collection.
• You’ll welcome customers at the front of house, keep them informed throughout the process, and proactively manage follow-ups to maintain strong relationships and customer satisfaction.
• You’ll complete admin tasks efficiently and accurately, support customers with future vehicle needs, and act as a trusted advisor when it comes to maintenance, repairs, and service plans.

Your profile

• Someone with ideally an automotive background, but more importantly with the right customer service experience.
• Someone organised and detail-oriented, with excellent communication skills and the ability to manage their own workload and customer base.
• A team player who can handle issues professionally, keep calm under pressure, and use systems confidently to keep customers updated.
• Most importantly, someone who takes pride in delivering a positive experience for every customer, every time.

Rewards

What will we offer you for your commitment to us?

• Performance rewards: Competitive bonus scheme, based on multiple achievable elements.
• Full tailored training: We provide you with a 3-day off-site Sales Customer Journey course, including visits from expert guest trainers, giving you the opportunity to invest in yourself, ask questions and set you up for a successful career at Marshall.
• Career development: Ongoing manufacturer training and development pathways across the Group.
• Exclusive perks: Discounts and rewards via a dedicated employee platform.
• Referral bonuses: Up to £2,000 for successful referrals.