Service Advisor

BMW; Cambridge; On-site; GBP 35,000; Full time

Job summary

An automotive retail group in Cambridge is looking for a Service Advisor to join their team. The role involves greeting customers, booking vehicles for service, and providing exceptional customer support. Candidates should have a Full UK Driving Licence and ideally some motor industry experience. A competitive salary with uncapped earnings potential of up to £35,000 OTE is offered, along with benefits like flexible working hours and family-friendly policies.

Benefits

Competitive salary with up to £35,000 OTE

Enrolled on aftersales academy

Accelerated training pathways

State of the art facilities

Flexible working available

Enhanced Paternity & Maternity leave

Long Service holiday rewards

Paid day off for your birthday

Qualifications

• Full UK Driving Licence.
• Motor Industry experience is preferable.
• Happy to work independently and as part of a team.
• Ability to work to timescales effectively.

Responsibilities

• Meet and greet customers in a friendly manner.
• Book vehicles into the technical workshop.
• Liaise with the technical workshop on vehicle progress.
• Provide exceptional customer service and maintain relationships.
• Maintain thorough product knowledge.
• Adopt a sales approach regarding upsell.
• Maintain good housekeeping standards.

Skills

Customer service skills

Ability to work independently

Attention to detail

Sales approach

Job description

Contract Type Permanent Hours Full-time Business Area Sales / Customer Service Salary Competitive Number of Vacancies 1

Group1 Cambridge is looking for a Service Advisor.

Your role

Here at Group 1 Automotive we are actively looking for enthusiastic individuals excited to join our ever-growing automotive family, and if you’re as passionate about cars as we are then we'd love to welcome you to the team where you will be welcomed into a friendly team and be part of our exciting journey.

As a Service Advisor at Group 1 Automotive you will be welcomed into a friendly team and have the opportunity to work with an exciting brand and enrolled on our aftersales academy.

What you will be doing?

• Meeting and greeting customers in a friendly and courteous manner throughout the day.
• Booking vehicles into the technical workshop.
• Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
• Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
• Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
• Adopting a sales approach regarding upsell.
• Maintaining good housekeeping standards and orderly administration of your work.

Your profile

If you think you’ve got what it takes and meet the criteria below, then please apply!

• Full UK Driving Licence
• Motor Industry experience is preferable
• Happy to work independently and as part of a team
• Ability to work to timescales effectively, with a keen eye for detail

Rewards

There are many great reasons to join the Group 1 Automotive team, including the following industry-leading benefits package:

• Competitive salary with uncapped earnings potential up to £35,000 OTE
• Enrolled on our aftersales academy
• Accelerated training pathways and manufacturer training
• State of the art facilities with modern automotive technology
• Part time and term time flexible working available
• Family friendly benefits such as enhanced Paternity & Maternity leave
• Long Service holiday rewards that increase with your length of service
• Paid day off for your birthday

Company

If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.