Service Admin & Operations Coordinator – Dispatch & Invoicing

Swarco Traffic Holding AG; Hemel Hempstead; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading traffic management solutions company in Hemel Hempstead is seeking a Service Administrator to support the APT Skidata business. Responsibilities include answering client calls, dispatching engineers using the IFS system, and managing invoicing and customer quotes. The ideal candidate is detail-oriented, possesses strong communication skills, and is proficient in Microsoft Excel and Outlook. This role offers development opportunities in a dynamic work environment.

Benefits

25 days holiday plus the option to holiday

Additional Day’s Leave – Birthday

Employee Assistance Programme

Employee discounts portal

Life assurance

Qualifications

• Strong written and verbal communication skills.
• Attention to detail and a positive attitude.
• Willingness to learn and develop personal skills.

Responsibilities

• Answer incoming calls from clients, engineers, and colleagues.
• Log, investigate, and dispatch engineers using the IFS system.
• Procure customer purchase orders as required.

Skills

Positive attitude

Strong communication skills

Advanced Microsoft Excel

Advanced Microsoft Outlook

Tools

IFS system

Job description

A leading traffic management solutions company in Hemel Hempstead is seeking a Service Administrator to support the APT Skidata business. Responsibilities include answering client calls, dispatching engineers using the IFS system, and managing invoicing and customer quotes. The ideal candidate is detail-oriented, possesses strong communication skills, and is proficient in Microsoft Excel and Outlook. This role offers development opportunities in a dynamic work environment.