Serge Lutens Fragrance Consultant - Harrods Knightsbridge (37.5 Hours)

Shiseido; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading beauty brand seeks a Fragrance Consultant in London to achieve sales targets and ensure customer satisfaction. Candidates should excel in communication and possess a passion for fragrance. This role offers 30 days of holiday, a generous commission scheme, and a contributory pension plan. With a commitment to diversity and inclusion, the company promotes a positive work environment. Join a vibrant team dedicated to innovation in the beauty industry.

Benefits

30 days holiday, increasing with service

Generous discretionary commission scheme

5% employer contribution to pension

Enhanced parental allowance

Life Assurance up to x2 your salary

Access to Retail Trust

Annual performance and development reviews

Qualifications

• Strong communication skills are essential for interacting with customers.
• Motivated to exceed sales targets and drive business opportunities.
• Alignment with the company's Trust8 principles in teamwork.

Responsibilities

• Meet sales targets and drive business through customer engagement.
• Provide exceptional service and maintain rapport with customers.
• Participate in team efforts to achieve counter goals.

Skills

Excellent Communication and Customer Service skills

Ability to work independently

Self‑motivated and results driven

Job description

Serge Lutens Fragrance Consultant - Harrods Knightsbridge (37.5 Hours)

Date: 12 Jan 2026

Location: London

A B O U T S E R G E L U T E N S

Serge Lutens is an iconic and well-respected brand within the Beauty industry, representing over 50 years of avant‑garde beauty as inspired by Mr. Lutens’ rich and varied background in fashion, film, photography and beauty. A multi‑talented artist, Mr. Lutens is a pioneer and a visionary who is often credited with revolutionising colour cosmetics through the makeup line he created for Christian Dior in 1967, as well as with paving the way for Niche fragrance with the launch of Feminité du Bois and the opening of Salon Palais Royal in 1992.

We are part of the Shiseido Group, and in joining Serge Lutens - you join an incredible group network of brands, where developing our people is at the heart of our business.

Your Responsibilities

You will relish in the challenge of meeting your sales targets and identifying new opportunities to drive the business as you ensure customers are excited and engaged through creating activity around our Brands.

Providing exceptional service and surpassing the expectations of customers will come naturally to you, as will your confidence in establishing meaningful rapport with both customers and store teams. A true ambassador to all of our Brands, you will ensure that they are looking their best at all times.

We will ensure you have all the tools and training you need to share our brands with your customer and to be an expert story teller in fragrance. In return we’ll expect you to be reaching and exceeding your sales targets, working as part of the team to achieve those counter goals. Your experience in and passion for fragrance will be a great addition to our teams, and you’ll have an amazing opportunity to join our beautiful brands and share this passion with our customers.

Your Background

• Excellent Communication and Customer Service skills
• Ability to work independently and as part of a team
• Self‑motivated and results driven
• Alignment with the group’s “Trust8” working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success

Benefits you'll love

• 30 days holiday, including bank holidays, increasing with service
• Generous discretionary commission scheme
• Contributory pension scheme – 5% employer contribution
• Enhanced parental allowance
• Life Assurance up to x2 your salary
• Access to Retail Trust
• Annual performance and development reviews so you know your career is going in the right direction

Our Values

• Think Big
• Take Risks
• Hands On
• Collaborate
• Be Open
• Act with Integrity
• Be Accountable
• Applaud Success

Inclusion Heroes

Together, we can build a vibrant and dynamic team that reflects the diverse world we serve.

We are committed to fostering an inclusive and diverse workplace where all employees feel valued, respected, and empowered. We believe that a diverse workforce enhances our creativity, innovation, and overall success.

We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, age, sexual orientation, disability or religion and are proud to promote a culture which supports and appreciates people from all backgrounds. We are always open to flexible working, part time arrangements and any adjustments which you might need to get the best experience whilst at work.

We are dedicated to providing equal employment opportunities and ensuring that our hiring practices reflect our commitment to diversity and inclusion.

We are proud to be recognised as a disability confident employer and have a number of internal employee forums which promote advocacy for our teams. If you need any support or adjustments during your application, please get in touch with us and we will be happy to support you.

Our Hiring Process

Once you have applied for the role, we will screen your CV. We will do our best to get back to all candidates who apply, however in some cases it may not be possible due to the high volume of applications. If you have not heard back from us within 30 days of your application, unfortunately this may be you have not been successful on this occasion.

If your CV is shortlisted, then you will be contacted by the hiring manager to explore your motivation, suitability and role expectations. Successful applicants will be invited to at least 1 interview. Preferably, we would like to meet you in person and give you the opportunity to test your commute as well as see your potential place of work! If you are successful at interview, you will be required to have an instore trade test.

All applicants must have the right to live and work in the UK.

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