Senior Trust Administrator

Conyers Advises Establishment Labs Holdings Inc.; Hamilton; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading trust services provider in Hamilton is seeking a Senior Trust Administrator to oversee administration of trust portfolios. The role demands a minimum of 5 years of experience in trust administration, strong client service capabilities, and excellent communication skills. Responsibilities include compliance oversight and mentoring junior staff. Ideal candidates will demonstrate attention to detail and a proactive approach in improving service quality. This position contributes significantly to client satisfaction and operational efficiency.

Qualifications

• A minimum of 5 years’ experience in trust administrator position gained from professional firms.
• Demonstrated ability to meet client service standards.
• Excellent communication and interpersonal skills.

Responsibilities

• Act as a main point of contact with clients regarding service delivery.
• Ensure compliance with all applicable laws and regulations.
• Assist with coaching and mentoring junior staff.
• Identify process improvements for better client experience.

Skills

Client service excellence

Attention to detail

Interpersonal skills

Microsoft Office proficiency

Education

Minimum 5 years’ experience as trust administrator

STEP Foundation qualification (desirable)

Job description

Conyers Trust Services (Bermuda) Limited ("Conyers Trust Services") is an international network of licensed trust companies that undertakes a broad range of trust and company administration services for private clients, corporations and charitable entities. Conyers Trust Services has its headquarters in Bermuda and has affiliate offices in the British Virgin Islands and Cayman Islands.

The Senior Trust Administrator will be responsible for the day-to‑day administration of a trust portfolio, with the aim of ensuring that all administrative matters are dealt with on a timely basis and within deadlines.

What Will You Do

• Act as a main point of contact with clients in respect of service delivery, ensuring that service excellence is provided within a timely manner
• Ensure compliance with all applicable laws, regulations and internal policies and procedures, including those related to the prevention of anti‑money laundering and terrorist financing and reporting of suspicious activity or transactions, client due diligence and record keeping
• Responsible for clearance of risk review points relating to your portfolio
• Assist the Assistant Managers and Trust Managers with new business formations as required
• Assist with coaching and mentoring more junior members of staff
• Contribute towards the business as a whole in identifying process improvements, improvements in policies and procedures and any other service innovation changes that would improve the client experience
• Build internal networks and business relationships where appropriate and proactively contribute to the commercial success of our business
• Develop technical knowledge and practical capabilities through attendance at internal training events, self‑driven research and day to day exposure to trust administration workflows
• Absolute devotion to data integrity with attention to detail in all activity, with particular focus on utilising our systems to their maximum potential to drive efficiency and client service
• Willingness to cover for other team members during busy periods and/or during peak absences

What You’ll Need

• A minimum of 5 years’ experience in trust administrator position gained from professional firms
• A STEP Foundation qualification is desirable but not essential for this position, however, if not currently held a commitment to at least undertake the STEP Foundation course to gain such qualification will be facilitated
• Demonstrate a pragmatic and “can do” approach and appreciate the overriding requirement to meet client service standards
• Exhibit the qualities of a team player and act, on occasion, as a team leader, providing guidance to co‑workers who require assistance
• A good communicator with excellent interpersonal skills to interact with staff at all levels within the company
• Proficient with all Microsoft Office applications
• Fully conversant and