Senior Tooling Consultant

Mozaic Services Ltd; Greater London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading digital transformation consultancy in Greater London is seeking a skilled technician experienced in ServiceNow or Halo for a role that involves both team collaboration and independent work. The ideal candidate will have an expert level of configuration and customization experience, alongside a strong understanding of ITIL concepts and integration with external tools. The role offers a competitive reward package and opportunities to develop further in a collaborative environment.

Benefits

Competitive reward package

Collaborative culture

Career development opportunities

Qualifications

• Expert level Configuration and customisation experience.
• Experience in working as part of a development team and independently.
• Strong understanding of Event Management and integration with Monitoring solutions.

Responsibilities

• Assess and transform digital operations for large organisations.
• Deliver complex installations of the toolkit.
• Provide evidence of relevant work through references.

Skills

ServiceNow

Halo

ITIL concepts knowledge

Integration with APIs

Problem analysis

Education

ITIL v3 foundation certification

Job description

Mozaic is an innovative and growing Digital Transformation consultancy. We work with large organisations, to assess and transform their digital operations. We have an outstanding reputation, and our customer base includes household names across industries including Financial Services, Government and Defence.

• Experienced in either ServiceNow, Halo or similar.
• Expert level Configuration and customisation experience
• Experience in working as part of a development team, as well as working on your own to deliver complex installations of the toolkit
• Strong understanding of ITIL concepts including process knowledge in all service lifecycles
• Experience with integrating ITSM tools with external interfaces
• Experience with infrastructure and application discovery tools.
• Strong understanding of Event Mgmt. and prior experience of integration with Monitoring solutions
• Comprehensive knowledge of problem analysis, structured analysis and design and programming techniques.
• Strong understanding and experience in Integrations including SOAP and REST bases APIs

Other Specifications

• You will need to evidence relevant work through explicit references and examples
• Experience of working in an agile environment
• ITIL advanced certifications are preferred, should be at least ITIL v3 foundation certified
• Good Project and customer engagement skills;
• Effective in a team environment;
• Able to work to tight deadlines

Reward Package

We offer a competitive reward package, collaborative culture and fulfilling client engagements that will help you develop your career. If you are interested, please send your CV with a brief covering email to [e-mail] .