Senior Third-Line Application Support Engineer

Babcock Canada Inc.; Bristol; On-site; GBP 39,000; Full time

Job summary

A leading technology company in Bristol is looking for a Third Line Application Support Analyst to enhance its defense and aerospace operations. In this crucial role, you'll lead diagnostic efforts and ensure high-quality service delivery. Ideal candidates will possess strong technical skills and a relevant degree, along with an ITIL Foundation certification. The position offers competitive compensation, a matched contribution pension, and various benefits aimed at supporting your career growth and wellbeing.

Benefits

Matched contribution pension scheme

Digital GP access

Employee share scheme

Professional fees payment

Holiday Trading

'Be Kind Day' for volunteering

Comprehensive development opportunities

Qualifications

• Experience in service and/or software development environments.
• Hands-on experience with ITSM tools for incident management.
• Strong database administration skills.

Responsibilities

• Lead Second Line Application Support Analysts.
• Resolve complex incidents for bespoke and COTS applications.
• Administer the ITSM toolset effectively.
• Coordinate stakeholders during Major Incidents.
• Create and maintain Service Desk processes.

Skills

Strong technical awareness

Incident Management experience

Oracle or SQL database skills

Analytical problem-solving

Diagnostic skills

Education

Degree in Information Technology or related discipline

ITIL Foundation certification

Tools

ITSM tools

Job description

A leading technology company in Bristol is looking for a Third Line Application Support Analyst to enhance its defense and aerospace operations. In this crucial role, you'll lead diagnostic efforts and ensure high-quality service delivery. Ideal candidates will possess strong technical skills and a relevant degree, along with an ITIL Foundation certification. The position offers competitive compensation, a matched contribution pension, and various benefits aimed at supporting your career growth and wellbeing.