Senior Technical Claims Handler

Direct Line Group; Glasgow; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance company is looking for a Senior Technical Claims Handler in Glasgow. In this hybrid role, you will manage complex property claims and contribute to technical strategy while ensuring outstanding service. Ideal candidates will have experience in handling intricate household claims and strong communication skills. Competitive benefits include a bonus, holiday allowance, and insurance discounts.

Benefits

Annual company bonus up to 10%

25 days holiday allowance

50% off home, motor, and pet insurance

Free travel insurance

Optional Health and Dental insurance

Qualifications

• Experience handling intricate household property claims including fire and flood.
• Ability to manage a caseload from notification to completion.
• Strong skills in engaging with team members and stakeholders.

Responsibilities

• Manage complex loss claims aligned with business objectives.
• Deliver claims savings and performance to agreed targets.
• Provide technical expertise and represent the company externally.

Skills

Handling large and complex claims

Effective communication skills

Technical claims strategy development

Job description

Glasgow – Hybrid (2 days a week in the office)

Full Time, Permanent Position

Let’s make the most of your talent

Join us as a Senior Technical Claims Handler, where you'll deliver excellence in managing intricate property claims, shaping industry standards, and driving innovation for a dynamic and high-impact role in the heart of our progressive team.

About us

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here.

What you'll be doing

Reporting directly to the Technical & Large Loss Team Manager, you'll collaborate with the Large & Complex Loss management team to achieve service and indemnity cost outcomes for large and complex losses aligned with business objectives. You'll contribute to the claims technical strategy and best practices, ensuring a comprehensive approach to managing intricate loss scenarios.

Deliver initiative claims savings, settlement cost performance, large loss emergence, reserve accuracy and run off to agreed targets on own and departmental portfolio of large & complex loss claims

Exceed or meet agreed Service Level Agreements (SLAs), caseload, and Full-Time Equivalent (FTE) targets across all classes by leveraging operational performance data for effective claims servicing

Ensure supplier engagement and performance, guaranteeing adherence to policy and contracted terms in the management of large and complex loss claims

Serve as the principal Subject Matter Expert (SME) for Large & Complex Loss under the guidance of the Technical Property & Liability Claims Manager. Provide technical expertise and advice to colleagues, participate in internal DLG Forums, projects, and initiatives, and represent DLG at external forums.

Take joint responsibility with the team leader for recruitment, performance management, development, and engagement of staff within the property and liability large loss team

Support the integration of professional risk management as a fundamental aspect of the organisational culture, aligning with the standards expected of an independent organisation as tested in a due diligence process

Identify, own and manage the risks involved in running our business appropriate to your role, following the Direct Line Group risk framework

What we're looking for

Experience handling all aspects of large and complex household property claims, such as fire, flood, escape of water, environmental and subsidence claims

The ability to manage a caseload of complex and high value household property claims from notification to completion

Capable of playing a pivotal role in shaping the development of technical claims strategy and contributing to the establishment of best practices

Effective communication skills, demonstrating the ability to engage with both team members and senior stakeholders across the business

What we offer in return

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:

Annual company bonus of up to 10%

25 days holiday allowance (plus the option to buy or sell up to 5 days each year)

50% off home, motor and pet insurance

Free travel insurance and Green Flag breakdown cover

Additional optional Health and Dental insurance

Plus, many more

There’s no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That’s why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be.

We’re proud of who we are, of what we do, and what every single one of us brings. Every person, team, Squad, Tribe and Chapter, across every business that makes our Group. And we’re happy to say we’re customer obsessed.

Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher.

Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work – that’s why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we’ve made it our mission to give you everything you need to be authentically you. Discover more at directlinegroupcareers.com