Senior Technical and Quality Services Analyst

Knowsley Council; Knowsley; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A local government authority in Knowsley seeks a Senior Technical and Quality Assurance Analyst to lead the development of quality assurance frameworks. The role entails providing expert advice to ensure compliance and supporting the ISO 9001 Quality Management System. Candidates should possess strong analytical skills, experience in quality assurance, and the ability to work both independently and collaboratively. Flexible working options are available. The council values diversity and encourages applicants from all backgrounds.

Qualifications

• Experience in a technical or quality assurance role is essential.
• Practical experience in ISO 9001 or other Quality Management Systems.
• Ability to manage multiple priorities and work independently.

Responsibilities

• Lead development and monitoring of quality assurance frameworks.
• Provide technical advice and ensure compliance with regulations.
• Collaborate with teams to embed performance excellence.

Skills

Data analysis skills

Strong analytical skills

Communication skills

Problem-solving skills

Education

Experience in a technical or quality assurance role

Practical experience with ISO 9001

Job description

We are looking for driven and passionate people to work with us to deliver real benefits for our residents and businesses and become part of the Knowsley Journey

Senior Technical and Quality Services Analyst

• Location: Stretton Way, Stretton Way Depot, Huyton Ind Estate, Huyton, L36 6JF, Hybrid Working
• Contract: Permanent
• Working Pattern: Full Time
• Hours: 36 hours per week. Consideration will be given for part time working.
• DBS Check: No
• Closing Date: 11/01/2026 at 23:59
• Reference: CVP 0496

Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024.

We are an Accredited employer under the Liverpool City Region Fair Employment Charter , demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.

Are you passionate about quality, compliance, and service improvement? Do you have experience working with ISO 9001 or other Quality Management Systems? If so, we want to hear from you.

We are looking for a Senior Technical and Quality Assurance Analyst to join our Quality Assurance Team within Neighbourhood Services. This is a pivotal role in ensuring that our frontline services are delivered to the highest standards and in line with regulatory and corporate expectations.

About the Role

You will:

• Lead on the development, implementation, and monitoring of quality assurance frameworks across a range of environmental and neighbourhood services.
• Provide expert technical advice and support to operational teams, ensuring compliance with legislation, policies, and procedures.
• Data analysis skills, with the ability to interpret and present data clearly and concisely for various audiences and in multiple formats. Able to monitor and evaluate outcomes against performance indicators.
• Support the maintenance and development of our Quality Management System, including ISO 9001 compliance.
• Collaborate with service managers, frontline staff, and external partners to embed a culture of continuous improvement and performance excellence.

About You

We are looking for someone who:

• Has experience in a technical or quality assurance role, ideally within a local authority or similar public service setting.
• Has practical experience of working with ISO 9001 or other recognised Quality Management Systems.
• Demonstrates strong analytical, communication, and problem-solving skills.
• Is confident working independently and collaboratively, with the ability to manage multiple priorities effectively.

Come join us and be part of our success

At Knowsley Council we will consider requests for flexible working. For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time.

We welcome applications from residents and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.

At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact:

James Holmes, 0151 443 2467 [e-mail]

If you are interested in this vacancy, please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification.

Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted.

Interview dates - WC 19/01/26 & 26/01/26

How to apply

Please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification.

Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted. To upload your CV you will need to click on the link below and create an account with Jobs Go Public if you have not already done so.

You will also be required to input your name and email address and will be invited to complete an equal opportunities questionnaire.