Senior Store Assistant - Keyholder (Copy)

Toolstation Ltd; Bournemouth; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading UK retailer of tools seeks a Senior Store Assistant (Keyholder) in Bournemouth. This full-time role involves supporting customers, managing store operations, and ensuring high service standards. With a commitment to a friendly environment, the candidate should possess reliability and accountability. Opportunities for training and career advancement are offered as part of a supportive workplace culture. Benefits include holiday, pension, bonuses, and discounts across all companies in the group.

Benefits

22 days holiday + Bank Holidays

Company pension scheme

Bonus scheme

20% discount across all companies

Health and wellbeing support

Discounts at over 1,000 retailers

Responsibilities

• Help customers find products and provide outstanding service.
• Handle deliveries and maintain store cleanliness.
• Open and close the store, managing daily tasks.

Skills

Friendly personality

Reliability

Accountability

Energy and enthusiasm

Job description

Senior Store Assistant (Keyholder) – Bournemouth Castlepoint

30 hours per week, Full‑time role. The successful candidate will live locally and be able to commute to the store. Store hours: 7 AM – 8 PM. Must be able to handle early starts and late finishes.

What you’ll do

• Friendly face of Toolstation, helping customers find what they need.

• Hands‑on with deliveries, warehouse tasks, stocking shelves and keeping the store clean.

• Support colleagues to deliver a great customer experience. Experience of a key holder or supervising team members is required.

• Handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.

• Provide outstanding service to customers and stay efficient during busy times.

• Sell the benefits of Toolstation Club and Trade Accounts, signing customers up to great deals.

• Keyholder responsibility: open and close the store, assign daily tasks to the team and provide short‑term supervisory cover when needed.

What you’ll bring

• Friendly personality – help maintain high store standards and create a workplace everyone enjoys.
• Reliability – be there when we need you; flexibility, commitment and support for customers and team.
• Accountability – you’ve taken charge in a previous role and step up when needed.
• Your best self – bring energy, enthusiasm and let your personality shine.

What you’ll get

Why Join Us?

At Toolstation, your career is in your hands. Opportunity to move up the ladder, explore different roles across the business or the wider Travis Perkins Group. We’ll support you with training, development, Toolstation Academy and Apprenticeship programmes.

Benefits

• 22 days holiday + Bank Holidays
• Company pension scheme and life assurance
• Bonus scheme and cycle to work programme
• Save and buy as you earn options
• 20% discount across all Travis Perkins companies
• Health and wellbeing support at your fingertips with Aviva Digicare
• Financial education, support and recognition awards
• Discounts at over 1,000 retailers

About Toolstation

We’re one of the UK’s fastest‑growing multi‑channel retailers of tools, accessories and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts and self‑builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.

To apply

Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.