Senior Service Coordinator - Transport & CX

Redefined; Exeter; On-site; GBP 30,000; Full time

Job summary

A leading waste management firm in Exeter is seeking an Operations Coordinator to oversee service delivery and ensure customer satisfaction. The role involves coordinating logistics, managing day-to-day operations, and supporting drivers in a dynamic environment. Ideal candidates will have experience in customer-centric roles, a strong grasp of transport compliance, and excellent communication skills. This full-time position offers a competitive salary and various employee benefits including annual leave and performance bonuses.

Benefits

Access to company pension scheme

Annual performance bonus

25 days of annual leave

Paid volunteer day

Ongoing training and development

Qualifications

• Experience in a customer-centric environment is a must.
• Strong understanding of transport compliance and working time directives.
• Ability to communicate effectively with drivers and other frontline employees.

Responsibilities

• Coordinate and control all aspects of service delivery.
• Manage day-to-day service operations ensuring excellent customer experience.
• Communicate status updates to customers and maintain contact with drivers.

Skills

Customer-centric experience

Understanding of transport compliance

Good communication skills

Experience in logistics/transport

Job description

A leading waste management firm in Exeter is seeking an Operations Coordinator to oversee service delivery and ensure customer satisfaction. The role involves coordinating logistics, managing day-to-day operations, and supporting drivers in a dynamic environment. Ideal candidates will have experience in customer-centric roles, a strong grasp of transport compliance, and excellent communication skills. This full-time position offers a competitive salary and various employee benefits including annual leave and performance bonuses.