Senior Sales Assistant

Benchpeg Limited; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury jewellery retailer located in Hatton Garden, London is seeking a proactive Senior Sales Assistant to join their friendly team. The role involves welcoming customers, providing tailored product information, and maintaining high merchandising standards. Candidates should possess strong communication skills and a background in fine jewellery retail. This position offers a competitive salary, bonus potential, and opportunities for continuing education within the industry.

Benefits

Opportunities for learning and training

Pension scheme

20 days holiday plus public holidays

Bonus sales commission programme

Qualifications

• Minimum experience in merchandising or retail sales within fine jewellery.
• Gained experience with tailor-made bespoke services.
• Previous qualifications in gem/jewellery studies preferred.

Responsibilities

• Greet customers warmly and assist them professionally.
• Provide product recommendations and close sales.
• Maintain merchandising standards for attractive displays.
• Process transactions accurately using POS systems.
• Assist with stock maintenance and inventory counts.
• Demonstrate excellent phone etiquette when responding to calls.
• Guide and mentor sales assistants as needed.

Skills

Fluency in English

Strong communication skills

Basic math skills

Organised with effective time management

Experience in merchandising or retail sales

Excellent organisational skills

Friendly, approachable demeanor

Basic computer skills

Education

Qualification in GIA or gem/jewellery related study

Tools

Microsoft Office (Word, Excel, Outlook)

CAD skills for design

Job description

Senior Sales AssistantCompanyAllure Jewellers and Elegance JewellersLocationHatton Garden, LondonSalaryCompetitive + bonus sales commission programmeTypePermanent, full timePublishedDecember 2, 2025DeadlineJanuary 5, 2026Save### Sales Assistant#### Allure Jewellers and Elegance Jewellers#### Hatton Garden, LondonWe run two high end jewellry shops and are looking to hire a proactive and personable Senior Sales Assistant to join our experienced and friendly team at our jewellery shops, in the heart of Hatton Garden, London.This role plays a vital part in delivering excellent customer service and sales deliverables, promoting products, and supporting store operations and sales assistants as needed. This position has an opportunity to develop your existing knowledge, build on your current sales capability, continue to build strong communication, develop further customer relations with a new clientele and continue to build on your knowledge within the world of diamonds and other precious stones and jewellery.This role is ideal for an individual who has already worked within this high end environment and looking to take their career to the next stage. We are looking for someone with existing knowledge and continued enthusiasm for exquisite fine jewellery and precious gemstones, who possesses excellent interpersonal skills, and someone who can demonstrate a very positive shopping experience for our loyal and new customers.The ideal candidate might have already gained a qualification in a course such as GIA or other gem/jewellery related study GIA (GG or AJP), Gem-A (FGA or DGA) or NAJ certification and gained experience with tailoring and offering a bespoke product and service to a customer.**Responsibilities*** Greet customers warmly and assist them with their initial enquiries in a professional manner* Provide product information and recommendations and close sales* Maintain visual merchandising standards to ensure attractive product displays* Process transactions accurately using the point-of-sale system, including handling cash and card payments with support from the senior management if needed.* Help with any stock level maintenance, organise stockroom areas, and assist with any inventory counts* Support store organisation through excellent time management and organisational skills* Demonstrate excellent phone etiquette when responding to customer calls or inquiries* Continue to build your knowledge of the products and be involved within any training and learning opportunities.* Help guide sales assistants as needed and a be a role model for them* Have a flexible style to move from either shop seamlessly.**Requirements*** Fluency in English* Strong communication skills with the ability to engage confidently with diverse customers* Basic maths skills in order to be able to calculate accurate pricing* Organised with effective time management abilities to prioritise tasks efficiently* Experience in merchandising or retail sales within fine jewellery* Excellent organisational skills with attention to detail in visual presentation and stock control* Ability to demonstrate good phone etiquette and upselling techniques* A friendly, approachable demeanour with strong interpersonal skills* Basic computer skills, Including competency with Microsoft Office (Word, Excel , Outlook).* Any Jewellery design experience using CAD or sketch will be beneficial.* Experience in social media and e commerce would be advantageous.**What we offer*** A family and friendly environment across two shops* Opportunity for learning and training* Opportunity to be involved within a bonus sales programme after a trial period.* Pension scheme* 20 days holiday plus public holidays**Please note that these are full time roles which will include rota’s for both Saturday and Sunday working**.**To apply**Please send us your covering letter and CV by using the applicaiton form below.### About Elegance Jewellers & Allure Jewellers**Elegance Jewellers** is built on a proud family legacy of excellence in natural diamonds and precious gemstones, spanning generations. Nestled in the heart of Hatton Garden, London’s prestigious Jewellery quarter, we specialise in crafting bespoke engagement rings, wedding bands, and exquisite fine jewellery of the highest calibre. Every piece is meticulously handcrafted in our private in-house workshop, where heritage craftsmanship meets modern innovation. While we remain devoted to the timeless allure of natural diamonds, we also offer select lab-grown diamond options to suit evolving tastes. From concept to creation, our commitment to quality, artistry, and discreet personal service defines the essence of true luxury Jewellery.Allure Jewellers is a family-run business located in Hatton Garden, London's diamond district, specializing in bespoke diamond and fine jewelry, including engagement and wedding rings. They have a modern showroom on Greville Street and provide services like custom design, repairs, and watch services, emphasizing skilled craftsmanship and personalized customer service.### Apply NowApplying for a job on Benchpeg is easy.All you need to do is upload your CV, along with your telephone number, email address, and a message for the recruiter, using the form below.If they receive a high volume of applications, the recruiter may not inform you if yours has been unsuccessful. However, if they’re impressed with your application, they’ll let you know.# Apply for Job**About benchpeg.com/jobs**The jewellery jobs listed on benchpeg.com/jobs provide opportunities for career moves in all types of jobs in jewelleryFrom creative and design roles, to craft and jewellery manufacturing jobs, to head office, management and administration vacancies, specialist luxury PR, marketing and digital vacancies as well as jewellery sales and retail positions, our listings for jobs in jewellery is the place to come for recruiters and job seekers alike.Please browse through the listings below for goldsmith jobs, jeweller jobs, jewellery production assistant jobs, jewellery quality control jobs, diamond setter jobs, jewellery retail sales jobs, jewellery designer jobs, jewellery bench jobs, jeweller maker jobs, jewellery studio assistant jobs, jewellery buying jobs, jewellery trainee jobs, jewellery apprenticeship jobs, jewellery sales consultant jobs, bench repairer jobs, jewellery assistant jobs, freelance jewellery jobs and more for a jewellery career!By using our jobs service and online application system you are consenting to our and our If you do not agree with these, please do not use the service. 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