Senior Personal Banker (12 Months) - Remote & In-Branch

NatWest; Norwich; On-site; GBP 26,000 - 31,000; Full time

Job summary

A major banking institution is seeking a Senior Personal Banker in Norwich. You will support customers through digital channels and face-to-face interactions, helping them manage their financial needs. Responsibilities include conducting Financial Health checks and identifying suitable products for customers. A competitive salary of £26,350 and a generous benefits package are offered. Ideal candidates will demonstrate strong customer service skills and the ability to build rapport with clients.

Benefits

36 days holiday

Flexible reward programme

Monthly retirement fund contribution

Qualifications

• Experience working in a customer service environment with a focus on customer satisfaction.
• Ability to coach the branch team and work collaboratively.
• Excellent communication skills with a genuine interest in customer relationships.

Responsibilities

• Provide excellent customer service through various channels.
• Conduct Financial Health checks and review accounts.
• Identify opportunities for complex needs like mortgages and private banking.

Skills

Customer service experience

Pressure management

Interpersonal skills

Organizational skills

Ability to build rapport

Job description

A major banking institution is seeking a Senior Personal Banker in Norwich. You will support customers through digital channels and face-to-face interactions, helping them manage their financial needs. Responsibilities include conducting Financial Health checks and identifying suitable products for customers. A competitive salary of £26,350 and a generous benefits package are offered. Ideal candidates will demonstrate strong customer service skills and the ability to build rapport with clients.