Senior Manager, Website Management, User Testing & Experience

British Business Bank; Sheffield; Hybrid; GBP 50,000 - 78,000; Full time

Job summary

A public development bank in the UK seeks a Senior Manager for Website Management to lead the strategy and continuous improvement of its website. The role includes overseeing user experience, A/B testing, and digital analytics, ensuring alignment with the organization's marketing objectives. The ideal candidate will have significant experience with Drupal CMS and the adoption of AI technologies for enhancing digital performance. This position offers flexible working options and a competitive benefits package.

Benefits

30 days annual leave plus bank holidays

15% employer pension contribution

Flexible working hours

Cycle to work scheme

Healthcare cash plan

Group Income Protection and life assurance

Paid voluntary days and family leave

Qualifications

• Experience managing large-scale websites and digital platforms.
• Strong understanding of user testing and digital experience optimisation.
• Proven skills in translating analytics into actionable improvements.

Responsibilities

• Lead strategy and management of the Bank's website.
• Ensure website compliance, accessibility, and data-driven decision-making.
• Collaborate with cross-functional teams to enhance digital performance.

Skills

User experience design

Digital analytics

SEO

A/B testing

Drupal CMS

AI technologies

Customer journey optimisation

Job description

Senior Manager, Website Management, User Testing & Experience

Application Deadline: 8 January 2026

Department: MET - Marketing & Communications

Employment Type: Permanent

Location: London

Compensation: £50,000 - £77,500 / year

Description

Location: Sheffield / London / Hybrid Working (Expectation that you will attend an office 2 days per week)

Contract: Permanent

Hours: Full time 37.5 hours per week/flexible days and/or hours (Mon-Fri)

Salary: Up to £65,000 (Sheffield) / £77,500 (London) depending on experience

THE ROLE

With responsibility for leading the strategy, management and continuous improvement of the Bank’s website and for leading user testing and experience optimisation across the Bank’s digital channels, you will ensure that the website delivers a compliant, accessible and engaging experience for all users, supports the Bank’s brand and marketing objectives, and provides robust data and insight to inform decision-making. This position is focused on user experience, testing, digital analytics, and CRM, working collaboratively across the organisation to drive measurable improvements in performance, content effectiveness, and customer journey optimisation.

You will work closely with the Associate Director, Web Development & AI to ensure that enhancements to the digital estate are aligned with architectural, automation and AI developments, and that all activity is evidence-based, measurable and compliant within a regulated environment. You will translate insight and testing outcomes into actionable improvements that enhance customer journeys, support accessibility and contribute to the Bank’s marketing and business objectives within a regulated environment.

With significant experience managing and optimising large-scale websites and digital platforms within a complex, multi-stakeholder environment, you will be able to demonstrate experience of Drupal CMS, including governance, functionality and performance oversight.

Experience adopting AI technologies or automation tools to enhance digital performance, personalisation and efficiency is also essential as is a good understanding of SEO, A/B testing, UX and website optimisation methodologies.

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Key Benefits

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• 30 days annual leave plus bank holidays, opportunity to buy and sell up to 5 days holiday
• 15% employer pension contribution
• Flexible working
• Cycle to work scheme, healthcare cash plan, Group Income Protection and life assurance
• Paid voluntary days, maternity, paternity, adoption, and shared parental leave
• Benefits designed to suit your lifestyle - from discounts on retail and dining, to health and wellbeing, travel, and technology...and plenty more