Senior Learning & Development Manager (Luxury)

Dweet LTD.; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing luxury brand in London seeks a Senior Learning & Development Manager to design and implement a comprehensive training strategy. This role involves delivering engaging training sessions, enhancing onboarding experiences, and developing career pathways. The ideal candidate has significant L&D experience in luxury retail and strong facilitation and project management skills.

Qualifications

• Significant experience in Learning & Development, preferably within luxury retail.
• Proven record of designing and delivering training content and programmes.
• Strong project management and stakeholder engagement skills.

Responsibilities

• Design and implement a retail excellence framework for client experience.
• Deliver engaging training sessions in the UK and U.S.
• Own the company-wide onboarding experience for new hires.

Skills

Learning & Development

Facilitation

Project Management

Stakeholder Engagement

Written Communication

Job description

Senior Learning & Development Manager (Luxury)

Join to apply for the Senior Learning & Development Manager (Luxury) role at Dweet

The Senior Learning & Development Manager will be responsible for designing and delivering the learning strategy across the business, with a primary focus on retail excellence, client experience, and people development. You will partner closely with the Retail Director to build the tools, training programs, and standards that enable our retail teams to offer a consistent, world‑class client experience across all markets.

At the same time, you will own and shape the wider L&D agenda for head office teams—creating onboarding journeys, career pathways, and development programs that support growth at every level. This role also oversees internal communications, ensuring our teams feel connected, informed, and aligned with the company’s direction as we scale.

This is a unique opportunity to build a comprehensive L&D function from the ground up within a fast‑growing luxury brand.

Key Responsibilities

• Partner with the Retail Director to design and implement a retail excellence framework that elevates client experience across all stores.
• Create tools, materials, and training modules that support sales performance, product knowledge, service standards, and brand storytelling.
• Deliver engaging, high‑impact training sessions in the UK and U.S. across multiple retail locations.
• Establish consistent training rhythms for new store openings, including our upcoming LA launch.
• Develop assessments, coaching tools, and ongoing capability‑building programmes for retail leaders and teams.
• Own and enhance the company‑wide onboarding experience, ensuring clarity, consistency, and strong cultural immersion.
• Build clear career pathways for retail and head office employees, working with managers to identify development milestones and progression frameworks.
• Introduce tools to support managers with performance conversations, feedback, development planning, and coaching skills.
• Work closely with the Head of People to create an L&D strategy that supports the growth of our head office teams.
• Design a suite of learning programmes across levels—from early career to leadership development.
• Identify skills gaps and training needs through data, feedback, and strategic workforce planning.
• Manage external training partners, platforms, and content providers as needed.

Internal Communications

• Lead internal communications to ensure clarity, alignment, and engagement across the business.
• Own the creation of newsletters, internal updates, people announcements, and learning‑focused communications.
• Ensure messaging aligns with brand tone, values, and culture.

About You

• Significant experience in Learning & Development, preferably within luxury retail or client‑centric environments.
• Proven record of designing and delivering high‑quality training content, tools, and programmes.
• Strong facilitation skills with confidence delivering to both retail teams and head office audiences.
• A strategic thinker who can also execute and deliver hands‑on training.
• Strong project management, organisational, and stakeholder engagement skills.
• Creative, proactive, and passionate about people development and client experience.
• Excellent written communication skills and an eye for detail—especially for internal communications.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Human Resources
• Retail, Retail Luxury Goods and Jewelry, and Wholesale Luxury Goods and Jewelry