Senior Leadership Support Officer

Bupa; City of London; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading health insurer is seeking a Senior Leadership Support Officer to assist the Senior Nursing Leadership Team in London. This pivotal role involves coordinating activities and providing high-quality administrative support. Ideal candidates have proven experience in administrative roles, strong communication skills, and the ability to handle confidential information. The role offers a salary up to £35,000 with excellent benefits including health insurance and performance-based bonuses.

Benefits

25 days holiday per year

Bupa health insurance

Enhanced pension plan

Annual performance-based bonus

Season ticket loan or cycle-to-work support

Free onsite massages

Opportunity to participate in annual awards ceremony

Qualifications

• Experience supporting complex teams or stakeholders across multiple departments.
• Proficiency in prioritization and managing competing agendas.
• Experience in a healthcare setting is desirable but not essential.

Responsibilities

• Support the planning and delivery of meetings, prepare agendas and take minutes.
• Coordinate the review process of policies and documents.
• Produce, edit, and quality-check various documents.
• Provide support for HR processes, acting as a note-taker.
• Update action logs, tracking progress and completion of tasks.

Skills

Proven experience in a similar administrative role

Effective communication skills

Ability to maintain discretion and confidentiality

Strong diary management abilities

Networking ability

Confidence in meeting coordination

Education

Good standard of education, including English and Maths

Job description

Senior Leadership Support Officer

Location: Cromwell Hospital, Kensington, London, SW5 0TU

Contract type: Permanent

Salary: Up to £35,000 depending on experience + excellent benefits

Hours: 37.5 hours a week – Monday to Friday 9am to 5pm

Working in our UK support functions you’ll play a key part in helping our customer‑facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

We’re recruiting a Senior Leadership Support Officer to support our Senior Nursing Leadership Team – a pivotal role that ensures smooth operations and helps drive excellence in patient care.

As a key member of our support team, you’ll provide high‑quality assistance to our senior nursing leaders. Your role will be essential in coordinating activities, facilitating collaboration, and keeping everything running like clockwork. We need you to be dynamic and proactive in organising us!

Responsibilities

• Support and facilitate the planning and delivery of meetings involving the senior leadership team, including preparing agendas, taking minutes, generating action plans and following up on outcomes.
• Manage and coordinate the review process of policies and documents owned by the senior leadership team, ensuring they are updated, approved and communicated in line with hospital standards and regulations.
• Produce, edit and quality‑check various documents for the senior leadership team – such as presentations, policy documents, work instructions and newsletters, ensuring they are accurate, clear and consistent.
• Provide support for HR processes where required, acting as a note‑taker for interviews, appraisals, disciplinary hearings and grievances involving the senior leadership team or their staff.
• Update and maintain action logs for the senior leadership team, tracking progress and completion of assigned tasks and projects.
• Support the senior leadership team in undertaking day‑to‑day department managerial and organisational tasks.
• Perform other ad‑hoc duties as assigned by the senior leadership team, such as filing, data entry, analysis and research.

Key Skills / Qualifications Needed

• Proven experience in a similar administrative role, supporting complex teams or stakeholders across multiple departments.
• Effective communication skills and prioritisation abilities for a variety of senior leaders with competing agendas.
• A proven ability to maintain discretion and confidentiality.
• Networking ability.
• Strong diary management and multitasking skills.
• Confidence in meeting coordination, minute taking and action tracking.
• Good standard of education, including English and Maths.
• Experience in a healthcare setting (desirable but not essential).

Benefits

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
• Bupa health insurance as a benefit in kind.
• An enhanced pension plan and life insurance.
• Annual performance‑based bonus.
• Support with travel costs via a season ticket loan or cycle‑to‑work.
• Various other benefits and online discounts.
• Free onsite massages as a recognition of your hard work.
• Opportunity to participate in our annual awards ceremony.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ‘Be you at Bupa’, champion diversity, and understand the importance of our people representing the communities and customers we serve. We especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately.