Senior IT Systems Support

DHL International GmbH; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading global supply chain company in Birmingham is seeking a Senior IT System Support to provide on-site IT support and act as customer liaison for IT services. The ideal candidate will have experience in logistics or supply chain, strong IT team management skills, and be proficient in WMS. This role offers competitive perks including flexible working options and comprehensive medical insurance.

Benefits

Private Medical Insurance

25 days annual leave

Discretionary bonus based on performance

Flexible working options

Generous pension scheme

Free confidential GP consultations

Retail and lifestyle discounts

Qualifications

• Experience in a large complex organisation with strong IT team management skills.
• Experience with internal customer and stakeholder management.
• Interest in business technology and its application in operations.

Responsibilities

• Coordinate IT solutions and site operational communication.
• Act as a site IT SME for project delivery and user service.
• Lead and manage the on-site IT team effectively.
• Ensure adherence to DHL IT strategy and governance.

Skills

Logistics or Supply Chain Industry knowledge

IT team management skills

Internal Customer Management

Warehouse Management System (WMS) experience

SQL and report writing

Change management activities

Tools

PowerBI

Blue Yonder WMS

Job description

Grade: RCS Grade M

Contract Type: Permanent (Full-Time)

Location: Hams Hall, Coleshill Birmingham

DHL, an award-winning, leading supply chain business is seeking a Senior IT System Support, providing on-site IT support within a Business unit and act as customer liaison for all IT services impacting the site.

IT is the nerve system of Supply Chain – we connect different parts of our organisation with each other and to customers, translating business needs into solutions across the globe. Our IT professionals play a vital role as strategic partners, capable of enacting value-adding change through standardisation, differentiation, and innovation.

✅ WHAT YOU'LL DO

• Drive Performance: Successful delivery for IT solutions will include the coordination of central IT functions and coordinating and communicating with site operational colleagues. This will include local change management and incident coordination and support the management of IT products.
• Innovate: Play an active role in IT project delivery for the site, act as a site IT SME providing end user service to enable the effective use of IT. Work with site-based operations teams to identify areas of development to the IT services.
• Lead with Purpose: Provide leadership and management to the on-site IT team representing the IT agenda across the site. Communicate and coordinate any local site IT incidents with customer IT helpdesk and support teams.
• Customer Relationships - lead and co-ordinate relationships and communication with business partners and customers
• Ensure Compliance: Delivery and adherence to DHL IT Strategy and Governance. Including IT Change Management, Training and Documentation.

✅ WHAT YOU'LL BRING

• Logistics or Supply Chain Industry knowledge is desirable.
• IT experience in a large complex organisation with strong IT team management skill of a team of 6 IT Analysts.
• Experience of Internal Customer and Stakeholder Management with good influencing skills.
• Warehouse Management System (WMS) – ideally in Blue Yonder WMS, but you could also have Manhattan or Dispatcher experience.
• Must have an interest in business technology and how to apply it in an operational environment.
• SQL and report writing experience using PowerBI, Vue or WMS reports is desirable.
• Experience of working on change management activities.

✅ WHY JOIN US?

• Private Medical Insurance
• 25 days annual leave with the option to buy additional days
• Discretionary bonus based on performance
• We're happy to talk about flexible working – just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

✅ WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

✅ BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 24th November. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.