Senior IT Service Desk & Support Analyst

Nhsscotland; United Kingdom; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

An NHS organization in the United Kingdom is seeking an individual to provide user support services to staff. The role involves technical support, troubleshooting, and developing user-friendly solutions. Ideal candidates should have strong analytical skills, experience in a customer service environment, and the ability to work independently. This position offers a flexible work pattern with generous benefits including an NHS pension scheme and opportunities for remote work.

Benefits

NHS pension scheme

Annual leave of 27 days plus public holidays

Flexible working options

Qualifications

• Experience working within a fast-paced customer service environment.
• Confident in facilitating discussions to understand requirements.
• Ability to plan and prioritize workloads to meet deadlines.

Responsibilities

• Provide technical, software, and user support to all staff.
• Interpret technical symptoms and develop corrective procedures.
• Contribute to business analysis and requirements specifications.

Skills

Technical support

Analytical skills

Customer service

Ability to work independently

Communication skills

Tools

MS Teams

SharePoint

Office Suite

EntraID

Intune

Job description

An NHS organization in the United Kingdom is seeking an individual to provide user support services to staff. The role involves technical support, troubleshooting, and developing user-friendly solutions. Ideal candidates should have strong analytical skills, experience in a customer service environment, and the ability to work independently. This position offers a flexible work pattern with generous benefits including an NHS pension scheme and opportunities for remote work.