Senior IT Desktop Support Specialist

SISL Global Pte. Ltd.; Metropolitan Borough of Solihull; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading global technology company is looking for an L2 Desktop Support Technician in the Metropolitan Borough of Solihull, United Kingdom. The role involves providing advanced technical support and troubleshooting for hardware and software issues, ensuring optimal performance for end-users. Candidates should have 2-4 years of related experience and strong knowledge of Windows and Mac operating systems. Excellent problem-solving skills and relevant certifications are also required.

Qualifications

• 2-4 years of experience in a desktop support or similar role.
• Experience with user account management and group policies.

Responsibilities

• Provide second-level technical support for desktop/laptop hardware and software issues.
• Diagnose and resolve advanced technical issues escalated from the L1 support team.
• Install, configure, and maintain operating systems and software applications.

Skills

Strong knowledge of Windows and Mac operating systems

Excellent problem-solving and analytical skills

Strong communication and interpersonal skills

Proficiency with Microsoft Office Suite

Ability to work independently and as part of a team

Education

Associate's or bachelor’s degree in information technology or related field

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Tools

Active Directory

Remote desktop tools

Job description

A leading global technology company is looking for an L2 Desktop Support Technician in the Metropolitan Borough of Solihull, United Kingdom. The role involves providing advanced technical support and troubleshooting for hardware and software issues, ensuring optimal performance for end-users. Candidates should have 2-4 years of related experience and strong knowledge of Windows and Mac operating systems. Excellent problem-solving skills and relevant certifications are also required.