Senior Implementation Consultant

Appian Logistics; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading software company in the City of London seeks a Senior Technical Consultant to engage with customers post-sales. The role involves leading projects, developing software solutions using the low-code Appian platform, and mentoring junior consultants. The ideal candidate has over 3 years of experience, strong SQL skills, and a background in technical consulting. This position requires in-office attendance 5 days a week to support collaboration.

Benefits

Training and Development

Growth Opportunities

Community involvement

Qualifications

• 3+ years of experience with hands-on software development or technical consulting.
• Willingness to travel; 20% to support customer engagement.

Responsibilities

• Engage with customers to develop software solutions on the Appian platform.
• Lead projects throughout the entire project life-cycle.
• Understand clients’ business processes and technical needs.

Skills

Mentoring / developing others

Excellent communication skills

Problem-solving skills

Experience building products using agile methodologies

SQL skills

Education

B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics, or related field

Tools

AWS

APIs (REST and SOAP)

SQL

Job description

At Appian, our values of Intensity and Excellence guide everything we do. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results.

In addition, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution shape our culture every day. We constantly seek to understand the best for our customers, go beyond completion in our work, strive for excellence with intensity, and embrace candid communication.

This Senior Technical Consultant will be part of the Customer Success team, engaging with our customers post‑sales to develop software solutions on the Appian platform. These applications help companies drive digital transformation and competitive differentiation. The primary responsibility is to help lead projects throughout the entire project life‑cycle to define, design, develop, and implement custom software solutions using Appian’s low‑code platform for our commercial clients. Work within an agile environment to understand clients’ business processes and technical needs, launch new relational data models in production, develop APIs to integrate with multiple systems, and lead/mentor consultants through fast‑paced software implementations.

This role is based at our European HQ in London. Employees hired for this position are expected to be in the office 5 days a week to foster collaboration and ensure we continue to thrive through shared ideas and teamwork.

To Be Successful In This Role, You Need:

• Passion for mentoring / developing others and experience leading small teams through post‑sale software implementation.
• Ability to work with clients to define business processes and gather functional and technical system requirements.
• Excellent communication skills, passion for technology and continuous learning, and affinity for asking "why" and solving the right problems.
• History of success on cross‑functional teams; experience building products using agile methodologies (pair programming, stand‑ups, planning sessions, and sprints).
• Basic understanding of object‑oriented programming, experience working with relational databases and database design/data modeling, and SQL skills (writing queries, joins, views, etc).
• Knowledge of software testing practices (test‑driven development, automated test suites within a continuous integration framework); integrations experience using APIs such as REST and SOAP, JDBC connections, and web services; familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers (preferred).

Basic Qualifications:

• 3+ years of experience with hands‑on software development or technical consulting.
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics, or related field/degree.
• Willingness to travel; 20% to support customer engagement.

Tools and Resources

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department‑specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First‑Friend program.
• Growth Opportunities: Appian provides a diverse array of opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialised department training through Appian University, skill‑based training, and tuition reimbursement for those aiming to advance their education.
• Community: We immerse you in our community rooted in respect from day one. Appian fosters inclusivity through 8 employee‑led affinity groups that build stronger internal and external networks.

About Appian

Appian is a software company that automates business processes. The Appian AI‑Powered Process Platform includes everything you need to design, automate, and optimise even the most complex processes, from start to finish. The world’s most innovative organisations trust Appian to improve their workflows, unify data, and optimise operations, resulting in better growth and superior customer experiences.

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail]. Only inquiries concerning a request for reasonable accommodation will be responded to from this email address.